First Line Support
R 16,500 - 24,000 per monthTemporary
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Hands-on from day one, the First Line Support will document all support activities, troubleshoot basic network connectivity issues and manage user accounts and access permissions in Active Directory for an established company in Sandton, Gauteng.
There is real scope for growth and skills development for the right person. Open communication and a solutions-focused attitude are highly valued. Expect a structured environment with clear processes and strong leadership. We look forward to receiving applications from candidates who meet the criteria.
Discretion and confidentiality are essential given the sensitive nature of the work.
Responsibilities
- Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
- Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
- Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
- Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
- Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
- Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
Requirements
- Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
- Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
- Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
- A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
- A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
Qualifications
Diploma in Information TechnologyVacancy posted 13 hours ago
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