First Line IT Support Engineer

In a rapidly evolving technology landscape, the ability to maintain seamless network operations and deliver prompt client support is critical to sustaining business growth. Our client, a leading provider of Business Environment Infrastructure and Business Technology solutions with over 35 years of proven success, is seeking a dynamic NOC Engineer to bolster their team. This is an exceptional opportunity for a dedicated professional to contribute to a forward-thinking company committed to excellence and innovation.

Duties:

• Act as the primary contact for all client incidents and service requests via phone, email, and the service portal.
• Perform initial triage, accurately log details into the PSA ticketing system, and classify/prioritize tickets based on severity and SLA metrics.
• Troubleshoot and resolve Tier 1 incidents on first contact whenever possible, or prepare documentation for escalation.
• Execute password resets, MFA setups, and user access provisions within Microsoft 365 environments.
• Troubleshoot hardware issues (laptops, desktops), basic local/network printer problems, and standard software operating systems (Windows/macOS).
• Resolve basic M365/Outlook mail flow issues, shared mailbox permissions, and folder restriction configurations.
• Review daily system automated health checks, triage backup failure alerts, and escalate infrastructure issues as necessary.
• Maintain high levels of customer service by providing clear, detailed ticket notes and regular status updates to clients.

Requirements:

• 1-2 years of experience in a help desk, support, or network operations environment.
• Strong troubleshooting skills across hardware, software, and network issues.
• Familiarity with Microsoft 365 administration and basic network concepts.
• Excellent communication skills with a customer-centric approach.
• Ability to work on-site in Gauteng.

Nice to Have:

• Knowledge of ITIL principles and ticketing systems.
• Basic understanding of network infrastructure components.

What We'll Give You:

• A competitive salary ranging from R20,000 to R35,000 per month (CTC), negotiable based on experience.
• An engaging work environment within a leading organisation that values hard work and professional growth.
• An opportunity to develop your skills in a supportive and innovative team.

Ready to step into a role where your troubleshooting expertise drives client satisfaction and supports our ongoing business success? Apply now to contribute to a company that values dedication and continuous improvement.