Service Controller
Full-time
Daisy Business Solutions
The successful candidate will be responsible for
- Providing internal and external customers with an excellent customer service experience
- The efficient and effective logging of customer queries and resolutions thereof
Duties
- Follow company procedure, processes and policies
- Telephonic first line support [polite, professional and clear]
- Logging maintenance calls as per SLAs signed
- Logging loan / temps / swaps and assigning stock thereof correctly
- Monitoring, quoting and facilitating software renewals
- Ensure all client information is correct prior to logging a call
- Generating quotes in line with approved pricing
- Responding to emails in stipulated time frame and according to Daisy policies
- Holding other departments accountable for queries that you have sent to them on behalf of customers [e.g.: billing / settlement / contract queries]
- Reporting system downs to ISPs and providing feedback and follow ups hourly
- Giving accurate feedback to clients and colleagues within the stipulated time frame
- Sending invoice packs to the invoicing team at the end of each day
- Ensuring calls and emails are correctly assigned and actioned
- Checking Job Cards for potential sales leads and upgrades
- Checking Job Cards and notifying invoicing team of all charges to be invoiced [check time spent on site, distance travelled, consumables used, work carried out]
- Selling SLAs
- Placing orders with procurement
- Logging repairs and following up with repair center as to status of repair. Providing feedback to client as to status and ETR
- Quote follow ups and housekeeping
- Loan units Quoting and following up
- Prepare daily open call reports
- Prepare weekly quote reports
Education and Work Experience
- Matric Certificate
- Knowledge of Microsoft Office
- Minimum 3 years in a call center supervisor role
Skill Set
- Computer literate
- Excellent communication skills [both verbal and written]
- Proactive, organized and able to multitask
- Contributes positively to team and company values, culture, and customer experience
Recruitment shall be done in accordance with the company's Employment Equity Plan. People living with disabilities are encouraged to apply
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Service Controller in Sandton, Gauteng vacancy
- Production company seeks to employ a Senior Quality Controller Duties include: Assessing the returns Arrange courier Excellent writing skills Follow rules ISO a must Maths skills Quality checks
- ...Seeking a Facilities Manager (Soft Services) for our client based in Woodmead, Gauteng ~ Diploma or Degree in Hospitality / Facilities... ...Management ~ Stock management ~ Waste management ~ Pest control ~ Helpdesk, Call centre ~ Moves and Churns ~ Space Management...
- ...Conroller Linbro Park, Sandton , Salary of R15 000 R25 000 (depends on experience) Grade 12 Minimum of 5 years experience in Fleet Controller position Well spoken Excellent excel and word skills Work well under pressure Willing to work overtime Attention...
R 20,000 - 23,000 per month
...Career Opportunity: Credit Controller (FMCG/Wholesale) Location: Sandton, Gauteng Industry: Leading Importer and Distributor (FMCG... ...) to resolve payment delays or disputes quickly. Customer Service: Ensure professional and timeous responses to all debtor-...- There is an opportunity available in Sandton for a Junior Sea Freight Controller. Very little experience is needed for this position; however, a basic understanding of Sea Freight Control is a MUSTBasic salary on offer: R 25 000.00 with benefits. Send in-depth applications...
- ...Our client, a leading organization committed to excellence, is seeking a motivated AR Controller to contribute to their financial operations and help sustain their growth trajectory. Duties: Manage the full debt collection process, ensuring timely payments from...
- ...internal and external stakeholders. ~ Maintain accurate stock control and inventory records. ~ Conduct regular stock checks and... ...~ Ensure optimal parts availability to support operational and service requirements. ~ Monitor and control logistics and stock-...
- ...Job Description: Join our growing team as a Customer Service Representative in Sandton, Gauteng. This role involves providing superior support and ensuring customer satisfaction through professional interactions. Key Responsibilities: Manage customer inquiries through...
- ...Engineer, you'll play a crucial role in delivering technical expertise and assistance to clients within the business consulting and services sector. Responsibilities: - Execute electrical design and analysis tasks across a range of projects. - Prepare...
- ...Management: Oversee property procurement processes, inventory control, and supplier contracts to minimize waste and exploit economies... ...Quality Assurance: Enforce strict adherence to brand standards, service protocols, and standard operating procedures (SOPs) across all...
- ...Customer Service Representative The Customer Service Representative is responsible for delivering exceptional customer support to customers. The role involves handling inbound and outbound customer interactions, resolving product or service queries, and ensuring a positive...
- We have an opportunity available in Johannesburg for experienced Sea Freight Controller. Expected duties: Containerized Shipment Planning & Execution: Planning and distribution of shipments according to monthly sales forecast. Ensure shipment plans align with stock availability...
- ...Job Description: We are offering an In-Service Training opportunity in Marketing in Sandton. This program provides hands-on experience in various marketing functions, including digital marketing, market research, and campaign management. A stipend is available to...
- ...A large, complex, and systemically important organisation is seeking an experienced General Manager: Shared Services to lead a multi-functional shared services operation covering Finance, HR, Payroll, Travel Management, and Master Data Management. This is an N-1...
- ...Financial Services Sales Team Leader The Financial Services Sales Team Leader is responsible for leading, motivating, coaching, and managing a team of banking sales consultants within a high-performance call centre environment. The role focuses on achieving sales targets...
- ...Job Summary To support the Head: Credit Data and Regulatory Control, Credit Risk in establishing a dedicated oversight and control... ...identify synergies and optimally leverage relationships, knowledge, services and resources to provide superior solutions. Develop...
- ...specializing exclusively in high-end German vehicles. We have built our reputation on honesty, technical excellence, and unrivalled customer service for owners of BMW, Mercedes-Benz, Audi, Porsche, and Volkswagen . We are looking for a motivated, detail-oriented Service Advisor...
Confidential
Sandton, Gauteng27 days ago - ...production environments. ~ Experience within Banking, Financial Services or other highly regulated industries. ~ Exposure to Cloud... ...analysis capability. ~ Experience working within change-controlled production environments. Personal Attributes Strong analytical...
- 6-Month Contract (Maternity Cover) | ABSA | Immediate Start A leading financial services environment requires a highly experienced Senior Manager: Service Management to join their People & Culture function on a 6-month maternity cover contract . This is a high...
- ...entities within the group, which provides integrity and inspection services, including Approved Inspection Authority (AIA) services, to... ...role oversees the company's finances, from budgeting and cost control to invoicing and cash flow, and serves as the primary point of...
- ...a detail-oriented finance professional who understands the importance of accurate supplier payments, strong financial controls and responsive service within a fast-paced hospitality environment. The successful candidate will take responsibility for an allocated supplier...
- ...looking for an opportunity to build a career within the financial services industry? We are looking for a talented Finance Graduate to... ...reporting and analysis Reconciliations and financial controls Risk, governance and regulatory processes Financial data...
- ...workshop and on customer sites. The role provides accurate technical service, calibration support, documentation and customer assistance... ..., sensors, transmitters, analysers, sampling systems, control equipment and related accessories within the employees competence...
- .... Customer & Technical Support ~ Respond to customer service requests and technical concerns in a timely and professional manner... ...projects as required. ~ Assist with monitoring and controlling repair inventory, spare parts, tools and technical supplies where...
- ...Waiter for a prestigious hotel environment . We are looking for a service-driven, reliable and hands-on hospitality professional who is... ..., maintained and cleared throughout events Assist with stock control, equipment handling and operational reporting Process payments...
- ...Manager to support the Restaurant Manager with daily operations and service delivery. The successful candidate should be customer-focused,... ...guest enquiries and feedback Support stock and operational controls APPLICATION DETAILS Candidates should email their CV in MS Word...
- ...facilities management. Maximize rental income & occupancy rate, control operational expenditure, retain premium tenants, ensure full... ...identify maintenance & safety risks. Manage all outsourced service providers (security, technical maintenance, cleaning...
- ...Ensure existing and new staff are trained regarding Patient Control Sheet System Monthly reports must be drawn up and sent to the... ...Validity Essential) Should be in good health and fit to perform services and/or duties Why Join Us? Be part of a team that values...
- ...; maintaining consistently high standards in food and beverage service, and delivering memorable guest experiences . Duties: Lead daily... ..., and hygiene standards Manage inventory, ordering, stock control, and cost management Prepare reports and provide feedback on sales...
- ...site Provide revenue updates monthly To plan, organize and control Operations. To support the field auditors, inspectors and... ...carry on with work that may affect the quality (integrity) of services and take action to address the issue. Initiate a formal improvement...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Controller. Be the first to apply!
