E-Commerce Administrator and PA
Full-time
Green Marble Recruitment Consultants
Key Responsibilities:
- Respond promptly and professionally to customer emails, live chats, and phone calls.
- Answer incoming calls, address customer queries, and direct calls to appropriate team members when necessary.
- Maintain a friendly, helpful tone while troubleshooting customer issues and delivering exceptional service.
- Process online order amendments, cancellations, and address updates accurately
- Manage the end-to-end returns and exchanges workflow (issuing return labels, checking returned stock, authorising refunds or store credit).
- Use WooCommerce / Shopify to locate orders, check stock levels, and update order statuses.
- Calendar & Schedule Management: Assist the Head of E-Commerce with calendar scheduling, meeting reminders, and agenda preparation.
- Help draft internal documents, track ongoing project tasks, and prepare basic reports.
- Manage occasional personal/professional admin errands and priority tasks as directed.
Vacancy posted 2 days ago
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