IT Technician
Full-time
Cecile Personnel (Pty) Ltd
Key Responsibilities
- Provide technical support for desktops, laptops, mobile devices, printers and peripherals
- Troubleshoot hardware, software, Windows 10/11 and Microsoft 365 issues
- Provide professional support to senior stakeholders, including directors and lawyers
- Manage the full endpoint lifecycle from onboarding to offboarding
- Administer Active Directory, Azure AD, Group Policy, DNS and DHCP
- Support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive
- Provide iManage/FileSite user support
- Assist with Intune and endpoint management
- Troubleshoot VPN, Wi-Fi and LAN/WAN connectivity
- Perform workstation builds, rebuilds and lifecycle replacements
- Maintain endpoint security, patching and access controls
- Assist with user access reviews, cybersecurity awareness and offboarding
- Maintain accurate ticket notes, documentation and asset records
- Liaise with vendors regarding repairs, warranties and escalations
- Participate in after-hours/weekend standby when required
- Support IT operations across the Western Cape
Requirements
- Grade 12
- 2–4+ years' experience in a corporate IT support environment
- Professional services or legal-sector IT experience advantageous
- Strong Windows 10/11 and Microsoft 365 experience
- Experience with Windows Server, Hyper-V and VMware
- Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP and SMTP
- Experience with Teams, SharePoint, Exchange and Exchange Online
- Knowledge of LAN/WAN, Wi-Fi and VPN technologies
- Knowledge of endpoint security and patch management
- Working knowledge of SQL
- Relevant IT certifications such as Microsoft or CompTIA advantageous
- Valid driver's licence and own reliable transport essential
- Willingness to travel between offices
Competencies
- Friendly, professional and service-oriented
- Strong interpersonal and communication skills
- Excellent attention to detail
- Able to work independently and under pressure
- Strong organisational and prioritisation skills
- Fast response time and effective problem-solving ability
- Ability to multitask and manage competing priorities
- Willingness to learn and find solutions independently
- High level of confidentiality and professionalism
Vacancy posted 1 day ago
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