Service Quality Manager - Urgently Needed
Temporary
Purple Blue Technologies
MINIMUM REQUIREMENTS STRICTLY NON-NEGOTIABLE:Completed NQF Level 6 Diploma in IT or SAQA-recognised equivalent.ITIL Foundation Certification.Minimum 3 years' experience in an ICT environment.Minimum 2 years' experience using ITSM tools.Key Responsibilities:Develop and maintain a Service Quality Management Model.Monitor SLA/KPI compliance and service performance.Conduct quality audits and performance reviews.Prepare service delivery reports.Manage customer satisfaction and service improvement initiatives.Ensure ITIL and contractual compliance.
Vacancy posted 1 day ago
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