Sales Administrator

Job Description,

Macsteel Fluid Control Secunda is looking for a detailed orientated sales administrator to provide effective administrative sales and office support to both the office, operations, off-site technical teams and walk-in visitors.

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Requirements ,

• National Senior Certificate.
• SAP, Ariba and K2 programs experience
• NQF Level 6 Diploma / Advanced Certificate in Office/Sales Administration - Recommended
• Minimum 3 years’ experience in an Administration role.
• Minimum 2 years sales experience (Recommended).
• Strong understanding of Fluid products (valves, pipe, fittings, flanges) and Structural steel essential.
• Computer literate with the ability to complete reports and maintain documentation.
• Position is based in Secunda – candidates from within this region is preferred.

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Duties and Responsibilities ,

Office Management

• Effective sales support and selling on mainly Structural steel and Maintenance contract items.
• To keep orders, quotations and customer queries progressing accurately and on time.
• Assisting on Sasol scoping work to be submitted on K2 system.
• Pulling of orders and RFQ’s on Ariba.
• Submitting of RFQ’s and invoicing of Maintenance contract POD’s on Ariba
• To do the planning monthly of Sasol maintenance work, scanning, invoicing and submitting on Ariba.
• Accurate administration, recordkeeping and reporting that supports the team's operational plans..
• Assisting with Community projects and sponsorship requests, such as golf days and local initiatives.
• Assist the teams with all admin related functions.
• Answering of switchboard.
• Assist with:
• Telephone enquiries
• Customer quotations and booking
• Walk-in customers
• Payments via Credit card
• Stock ordering - applicable for branch and Sasol sites Secunda and Sasolburg (PPE, Tools, Stationary etc)
• Stock control
• Keep register of Tools as per Sasol requirements and to ensure engraving on tools are done and admin work in place.
• Arrange for appointments on new and renewals of Medicals, Trainings, Badging of employees, vehicles, etc.
• Stock takes – preparing and assist the stores
• Receiving stock and trucks
• Customer collections and deliveries coordination

Customer & Stakeholder Management

• Build and maintain strong relationships with customers.
• Resolve customer queries, complaints, and service-related issues professionally and efficiently.
• Ensure high levels of customer satisfaction and retention.

Operational & Commercial Coordination

• Liaise with production, planning, and dispatch teams to ensure customer requirements are met.
• Ensure accurate order specifications and delivery timelines.
• Follow up on outstanding orders and customer commitments.
• Resolve operational issues impacting customer service delivery.

Financial Performance

• Comply with work rules, standards and methods.
• Take care to minimise waste. Identify and provide feedback on cost-saving initiatives within area of control.

Compliance, Safety & Quality

• Ensure compliance with company policies, procedures, and SHEQ requirements.
• Adhere to safe working practices and report risks or non-conformances.
• Maintain high standards of professionalism, ethics, and accountability.