Customer Experience Intern

The V&A Waterfront is a 123-hectare mixed-use development, which caters to both local and international visitors, offering everything from residential to commercial property, hotels, retail districts, extensive dining, leisure and entertainment facilities. Its many heritage sites and tourism landmarks make it both exceptional and unique, as does the recently opened Zeitz Museum of Contemporary Art Africa (MOCAA), which hosts the worlds largest collection of contemporary art from Africa. Job Objectives: Deliver Real-Time CX at Kiosks & Switchboard Be the go-to problem-solver and brand ambassador at physical touchpoints. Offer concierge-style support to local and international guests. Respond to, escalate and close the loop on visitor issues. Administer loyalty programmes, gift cards, and manage customer queries. Create Connection & Belonging Build relationships with guests and create personalised moments that make the V&A unforgettable. Bring warmth, energy and professionalism to every encounter. Support in surveys and feedback initiatives. Generate Live Insights Use customer conversations to spot trends, pain points and CX opportunities. Share learnings with teams in marketing, retail and visitor experience. Help with tracking key visitor and tenant insights across our ecosystem. Support Experience Innovation Bring fresh ideas to surprise and delight our visitors. Contribute to design thinking, service innovation and experience testing. Contribute to CX Projects Assist with kiosk asset maintenance (maps, touchscreens, content). Monitor digital screens and report outdated content. Collaborate with internal departments during key campaigns and activations. You Will Thrive in this Internship Program If You Are: A natural born leader Passionate about people, places and purpose A natural communicator who enjoys solving problems Curious about tourism, retail, customer psychology, events and CSI Emotionally intelligent and adaptable Professional under pressure, and always ready with a smile Requirements: Currently completing a Diploma in Tourism Management, Hospitality Management, Customer Experience, Marketing or related field (NQF 6+) Must require workplace experiential training to graduate Willingness to work shifts, weekends & holidays Access to reliable transport to the V&A Waterfront Knowledge: Customer Service Visitor Experience Digital Customer Engagement Tourism & visitor services Brand experience, promotions and marketing Events and Promotions Western Cape attractions and cultural assets Customer journey and service design Skills: Relationship building skills Critical thinking & logic Emotional intelligence Attention to detail Adaptability Stakeholder engagement Initiative Time management Problem-solving Creative, forward-thinker and proactive Written and verbal communication Digital literacy (Microsoft Office) Numerical reasoning