...messages timeously
Greeting clients, handling queries, providing information, and resolving issues, as is appropriate
Liaising with Telkom / Alcatel regarding specific requirements and maintenance needs
Sourcing telephone numbers and making outgoing calls as...
...not limited to:
•Credit Bureaus
•Internet Solutions
•BCX
•Sanlam
• Dimension Data
• Teraco
• Visa
•MasterCard
• Telkom
• MTN Business
Documentation
Servicing client's needs
• System Support - Monitor certain application systems and...
...Reviewing performance and coaching them as well.
• Advisors adhere to company policies and procedures.
• Reach and maintain 90% SLA on Telkom Calls.
• Assist the team to achieve 70% + on their Call Evaluations.
• Lead and inspire a team of agents to deliver excellent...