Search Results: 4 vacancies
R 40,000 - 45,000 per month
...Compliance with Onsite Statement of Work (SoW).Escalations: focus areas include, but are not limited to:Quickly and accurately identify P1 and P2 Incidents and or account escalations, initiating an immediate response.Notify relevant stakeholders. Communicate updates...
...Urgent Incident Fixes
~minor system configuration (e.g. dropdown list changes, system configuration)
~Attend Major Incident Boilers (P1 and P2 incidents)
~Log problem cases with OEM, ensure SLAs are met
~Test and deploy application patches/fixes
~Implement workarounds...
...Ensuring that a high level of customer service and support is provided to all internal and external customers
Follow through with P1/P2 escalations
Ensure all calls logged via IT Request and Incident Forms, prioritized, and resolved within internal SLA
Provide...
...Direct Reporting Line: Multi-Store Manager
Subsidiary/country: South Africa, Cape Town
Location: V&A Waterfront
GSMS Grade: P1
Purpose & Overall Relevance for the Organization:
To drive brand and consumer experience by managing a high-volume, strategically...
