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- ...Department : Customer Experience Overview : Position Summary The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center...
- ...customers and people differentiates us. Are you ready to take the next step in your career? The purpose of this position is to monitor schedule adherence, identify schedule inefficiencies and flag operational service level risks. 1. Adherence Monitoring ~...
- ...Updating and refining template documents and company policies Assisting with dispute resolution and general litigation matters Monitoring and advising on new legal and compliance developments affecting the ODO group Advising on applicable legislation, in...
- ...unplanned absences Ensure full understanding of business and legislative requirement and that team is adhering to these accordingly Monitor, measure and motivate the respective teams Ensure that your team's targets and service benchmarks are communicated and achieved...
- ...tone across all touchpoints. Oversee the conceptualisation and roll-out of high-impact ATL campaigns (TV, radio, OOH, etc.) and monitor their effectiveness. Use customer insights and behavioural data to inform brand messaging and channel strategy. Campaign Development...
- ...customer dormancy. Campaign management: ~ Coordinate the execution of email marketing initiatives, including campaign creation, monitoring, reviewing and testing. Content coordination: Work closely with Creative and Brand teams to create relevant and on-brand...
- ...departing employees. Network Support: Help maintain and troubleshoot the local network (routers, switches, firewalls, Wi-Fi). Monitor network performance and report issues. Assist with network changes or expansions. Assist in performing cabling and network...