Firm requires a call centre manager with atleast 3 years experience:Compulsory experience is:1) working with City of Johannesburg municipal collections2) Using Swordfish system3)JUsing SAP4)Fluent in english and ZULUEmail *****@*****.co.za with your CV, SAP certificate...
R 14,000 - 16,000 per month
Well known financial service company based in Randburg is looking for a vibrant Customer Team Leader in the Call Centre Department. The purpose of the position is to train, manage, motivate, and lead a call center team. Also to assist with customer queries and more.Minimum...
...Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will... ...pressure Goal driven Ability to work with little supervision Contact Centre skills training Call handling skills Telephone etiquette...
FTTH Technical Contact Centre Agent Based in Cape Town Permanent Are you looking to join a company with great values and great teams... ...FTTH customer service and technical service enquiries through inbound calls and provide end to end service Must be able to communicate...
...It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and polite always. Listening attentively to...
...Matric with at least 2 years experience in a call center required.
Experience in Customer Service dealing with clients on product knowledge, queries and complaints.
Ability to handle multiple calls and emails concurrently.
Respond to tickets logged telephonically...
...Relevant Diploma
1-3 years experience as a Supervisor / Team Leader in a Call Center.
Sound knowledge of call center technology, computer and telephone systems.
Hire, train and ensure call center representatives respond to customer calls.
Prepare reports, analyze...
...Our client has an opportunity available for a Data Centre Technician based in Randburg.
Requirements:
~ Qualification or related qualification in Facilities Management, Property Management, Project Management or Operations Management.
~ Matric certificate....
...Communicating effectively with warrantees.
Maintaining the service centre’s scheduling and workflow.
Informing customers of changes in... ...to priority and customer requirements
Answering phone calls
SKILLS
Customer service skills: Able to deal with suppliers...
...customers.
Qualifications
~ NDip or N6 Mechanical Engineering and ACCRA will be beneficial.
Skills
~3 - 5 years Data Centre High Precision Cooling and controls experience (installation, commissioning & maintenance)
~ Strong organizational and time management...
...reporting on a wide range of metrics including agent performance, call volume data, workforce utilization and other key metrics. Key... ...benefit) Knowledge, experience and understanding of key contact centre performance metrics such as service levels, delivery against target...
...description
Key roles and responsibilities:
Conduct Control Centre Duties and Functions
Provide effective emergency control... ...will enhance the Customer Service experience.
Receive inbound emergency calls from Tracker clients in a professional manner.
Activate...
...drive, money hungry individuals who want to build a career in the call Centre environment. We offer a basic salary, plus commission and... ...responsible for meeting and exceeding monthly sales targets through inbound and outbound telephonic sales. Your resilience on the dialer,...
...information is provided to the customer and that calls which cannot be resolved are escalated to... ...including but not limited to): Answering inbound calls timeously. Be professional and... ...customer service and sales Previous call centre sales experience Fluent in English and...
...responsibilities:
Effectively manage client queries to ensure favourable results and customer satisfaction.
Handle inbound and outbound calls
Presentation and negotiation skills
Ability to accurately assess customer needs and potential, identify and deal with...
iSON Xperiences
Randburg, Gauteng
a month ago
...confident in delivering exceptional service to the international market…… Apply Now! Key responsibilities:
Attend to inbound calls in a professional and timely manner
Build rapport with the client, and ensure every experience is exceptional
Think on your...
iSON Xperiences
Randburg, Gauteng
more than 2 months ago
...Salesmanship Must have experience in cold-calling. Customer Service Skills High Energy... ...resilient Experience; No less than 1 year Call Centre sales agent experience in an Outbound... ...environment selling funeral covers. Attend to inbound and outbound calls. Short term or Long...
...position of the Team Coach is to lead an inbound/outbound team within the Operations environment... ...to work within all teams of the Contact Centre to ensure that the BPS Customer... ...forms Quality management/improvement through call evaluations for each agent weekly Provide...
...focus on quality and customer service;
Applicants need to be fluent in the African languages
Matric
Minimum 1 year call centre industry experience
FAIS, Compliance or QA related experience
Excellent time management skills
Detail orientation
Deadline...
iSON Xperiences
Randburg, Gauteng
more than 2 months ago
...SUMMARY:
Well established company situated in Linbro Park, Sandton are looking for a Call Centre / Customer Service person for the Technical department.
POSITION INFO:
Support all aspects of the technical department. These include: queries from customers...
Michelle Taylor Recruitment
Johannesburg, Gauteng
3 days ago
...efficient, and cost-saving processes in the management of Hospital Benefit, Pharmacy Benefit, Disease Risk and Oncology is looking for a Call Centre Manager.
The role will involve the daily running and management of the call centre through the effective use of resources,...
Select One
Johannesburg, Gauteng
4 days ago
...Monitoring performance and ensuring that targets are met, and calls are correctly passed or failed
Having regularly meetings with... ...reporting
equired Qualification:
Grade 12
Relevant Call Centre Certificate/ Diploma advantageous
Required Minimum Work Experience...
iSON Xperiences
Randburg, Gauteng
more than 2 months ago
...responsible for meeting and exceeding monthly sales targets through inbound and outbound telephonic selling. You will be required to... ...commission and Incentives. Key responsibilities: Conduct outbound calls and sell telephonic devices and accessories. Will have to be proven...
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services.
Following up with clients or customers to check that theyre still satisfied with any purchases
Letting customers or clients know about additional...
...SUMMARY:
Call Centre Campaign Manager - Credit Management - Randburg
POSITION INFO:
Call Centre Campaign Manager – Randburg (outsourced business process with a focus on credit management)
Required Skills and experience:
~ Solid analytical and problem-solving...
Top Talent Professional Services
Johannesburg, Gauteng
20 days ago
...Manage surplus stock that is sitting @ the warehouse (WLN).
Manage and Submit Pending Returns sitting PC Status.
Attending to all inbound emails.
Process approved over boarder returns on a daily basis.
Attend to email queries.
Vet Depreciation SAW's on a 24hr...
iSON Xperiences
Randburg, Gauteng
a month ago
...in a timely manner. Minimum Requirements: 1 year outbound sales experience at Ison At least 2 years outbound sales experience at other call centres Must have a good track record in meeting sales targets Computer literate Excellent communication both verbal and written
...SUMMARY:
Curated, Fine-Living Fresh Produce store is looking for an INBOUND MANAGER
POSITION INFO:
Candidate requirements:
Tertiary qualification in Logistics or Supply Chain Management
Minimum of 3years proven experience in production, supply chain...
Wild Dreams Hospitality
Midrand, Gauteng
3 days ago
R 60,000 per month
...SUMMARY:
To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational... ...general customer concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital platforms....
Talent Evolution
Johannesburg, Gauteng
19 days ago
...sales and objection handling with a proven track record of achieving sales targets.
Job Description:
Manage inbound and outbound sales calls to and close sales
Build and maintain relationships with customers providing exceptional customer service
Use objectionhandling...