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Search Results: 11 vacancies
- ...7001, ISO 28001, PSIRA & SAIDSA Bylaw 245 & POPI Business Continuity: ISO 22301 NB: Achieve yearly ISO Certification Policies... ...control and manage the relevant risks. Ensure continuous improvements, corrective actions and new initiatives implemented. NB...
- ...targeting to maximize ROI Monitor and report on key campaign metrics , budgets, and pacing — identifying opportunities for continuous improvement Conduct research into new channels and campaign formats to improve reach, efficiency, and lead quality Stay current...
- ...Facilitators. Ensure consistent delivery of training across channels and business units. Foster a culture of innovation and continuous improvement within the L&D team. Content Development and Instructional Design Design and develop engaging learning content,...
- ...decision-making frameworks to track results and support data-driven improvements. Key performance areas include financial analysis, business... ...with measurable business outcomes and targets. Facilitate continuous process improvements in operations and service delivery....
- ...Call Centre and Showroom environments. Reinforce learning through on-the-floor coaching and follow-up refreshers. Evaluate and improve learning materials Conduct assessments using various methods. Support the evaluation of training effectiveness using both...
- ...Oversee unallocated funds and outstanding debts, ensuring full accountability Develop and implement policies and procedures to improve account management efficiency Maintain rigorous reconciliation processes to guarantee financial accuracy Analyze financial data...
- ...As a Telemarketing Contact Centre Intern, you’ll support operational excellence by helping to improve campaign effectiveness, streamline administrative processes, and provide performance insights. This internship is ideal for graduates with a passion for data, systems,...
- ...adaptable learners who embrace challenges and change. We love people-focused individuals who genuinely care about others. We love critical thinkers who question the status quo to improve it. We love energy, curiosity, and passionate about making a difference....
- ...upskilling initiatives for agents Allocate resources and manage workloads to optimize productivity Analyze data and metrics to improve recovery rates and minimize customer churn Oversee professional and compliant communication with customers Ensure adherence...
- ...is compiled and up to date Handle complex inquiries and resolve escalated complaints effectively Train staff and facilitate continuous learning to enhance knowledge and skills Compile and analyse reports on customer service performance and key metrics with the...
- ...sheets on a daily basis Adhere to Company systems, processes, policies and procedures Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems Customer service Negotiate with customers in a way...
