Contacts manager jobs in City of Johannesburg Metropolitan Municipality

 ...SUMMARY: - POSITION INFO: Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting... 

 ...Accounting Knowledge Experience and affinity for IT & processes, particularly in international taxes Strong Change - & Project Management Good knowledge of the role of data and the use of technology in managing tax Working knowledge of ERP systems including SAP... 

 ...Requirements:  ~ Grade 12 ~ A Diploma/Certificate in Supervisory Management Diploma/Certificate ~ Knowlege in National Deals, Effective...  ...quality standards are strictly adhered to, in line with the Contact Centre quality framework and arrange training and coaching... 

 ...Matric B Com Business Management or equivalent Contact Centre Certification 6-7 years' experience in a contact / call centre Understand call centre technologies Travel and Tourism industry advantageousCoaching Stable track record managing contact centre... 

 ..., orders, and applications requested by the customers Identifying, escalating priority issues and reporting to the high-level management Following up complicated customer calls where required Obtaining and evaluating all relevant data to handle complaints and... 

 ...Achievement of Turnover, appointment, and daily call goals as set by manager. Have the required level of business IT product knowledge....  .... Well-presented when attending client meetings Maintain contact in form of emails and phone calls with key decision makers.... 

 ...Matric Diploma in Business Management or equivalent 2-4 years' experience in a Call Centre environment in a position of assisting...  ...corrective quality assurance actions Assist Training Officer and Contact Centre Manager with identifying training needs for the agents... 

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative... 

 .... Must be able to display proven computer literacy Able to work under pressure Goal driven Ability to work with little supervision Contact Centre skills training Call handling skills Telephone etiquette skills Understanding of website navigation functionalities, technology... 

 ...Matric Travel and Tourism Diploma advantageous 5 years' experience in contact centre Previous experience handling USA and or International campaigns in a contact centre Manage teams between 15 - 25 agents Lead, guide, coach and support the team Must be... 

 ...calls and queries from medical scheme members and providers, providing relevant business information and solutions. To maintain and manage specific In-trays by ensuring the effective validation and processing of Images received daily. Key Activities: Handle... 

 ...Matric Diploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call Centre Planning shift and ensuring agent capacity Determine resource and space requirements for all teams on various campaigns... 

Responsibilities: Knowledge of customer needs and ability to provide solutions Analyse sources of service failures, identify probable route causes and recommend solutions Qualifications: Matric Degree or similar qualification and/or experience Strong ...

 ...seeking a Treasury expert to join their global team!   ESSENTIAL SKILLS REQUIREMENTS:   ~In-depth Process Knowledge ~Change Management ~Excellent and articulate communicator ~Ability to influence and engage with authority. ~Strong business acumen ~In-depth... 

 ...SUMMARY: Renewable Energy company is looking for Offer Manager to join their team. POSITION INFO: The Offer Manager will be...  ...influencers within the industry. Serve as the primary point of contact for deep technical inquiries, providing expertise, guidance, and... 

 ...SUMMARY: Are you an experienced financial manager eager to embrace a dynamic and engaging role in a new setting? POSITION INFO:...  ...database for any other suitable roles / positions. We also invite you to contact us to discuss your next career move in Finance!... 

 ...SUMMARY: JOB ALERT - Opportunity for a Financial Manager! POSITION INFO: Job & Company Description: A very exciting opportunity...  ...any other suitable roles / positions. For more information contact: Suné De Wet Specialist Consultant: Chartered Accountants... 

 ...Johannesburg (West Rand and Rose Bank) is looking for a Project Manager to join their dynamic team. Successful candidate will work...  ...is an opportunity you will thrive in. If you have not been contacted within 14 days, please consider your application as... 

 ...SUMMARY: Exciting opportunity for a passionate Marketing Manager . Are you ready to spearhead marketing initiatives in a rapidly expanding global leader in the Contact Centre as a Service (CCaaS) and Unified Communications as a Service (UCaaS) sectors? Our client... 

 ...SUMMARY: Looking for a Financial Manager! POSITION INFO: Are you an experienced Financial Manager eager to make a significant...  ...any other suitable roles / positions. For more information contact: Shouneez Scheepers Principal Recruiter: Finance and IT...