Fixed Connectivity Commercial Manager

Role Purpose/Business Unit:

• The position will champion the transformation of fixed services by identifying new revenue opportunities, optimizing product portfolios, and enhancing go-to-market approaches to maximize penetration, adoption, and profitability. This includes end-to-end ownership of proposition design, pricing strategy, and commercial performance, ensuring alignment with customer needs, network capabilities, and broader business objectives.
• Through strong cross-functional leadership, the role will translate strategic intent into execution, accelerating growth across FWA and FTTX while strengthening ISP competitiveness, improving customer experience, and enabling long-term value creation.

Your responsibilities will include:

Commercial Strategy & Growth

• Define and execute the Fixed Commercial strategy, aligning to market opportunities, competitive dynamics, and growth ambitions.
• Lead the development of prepaid fixed broadband propositions, targeting underserved and value-conscious segments.
• Drive revenue growth through: ARPU expansion, Customer acquisition and base growth.
• Upsell and cross-sell (including fixed-mobile convergence).
• Translate market trends and customer insights into actionable commercial plans.
• Own product and proposition strategy, including service plans, bundles, pricing, installations, support channels, and competitive positioning.

Product & Proposition Management

• Own the full product lifecycle across Fixed Broadband, including Prepaid, postpaid, and hybrid service plans, Bundles, pricing models, and value-added services, Installation and fulfilment models.
• Ensure strong commercial viability and competitiveness of all propositions.
• Benchmark against competitors and continuously refine offerings.

Go-to-Market & Distribution

• Define and execute go-to-market strategies, including Channel strategy (retail, digital, partner ecosystems), Distribution models optimised for prepaid accessibility and scale, Segmentation and targeted acquisition campaigns.
• Drive marketing effectiveness and brand positioning in broadband.
• Optimise sales funnel performance and conversion rate.

Customer Lifecycle & Experience

• Design and manage the end-to-end customer lifecycle, with strong application of prepaid principles: Acquisition and onboarding, Usage stimulation and recharge behaviour, Retention and churn management.
• Work closely with Customer Experience teams to improve activation journeys, support models, customer satisfaction and trust.

Commercial Performance & Optimisation

• Track and manage key commercial KPIs: Revenue, ARPU, subscriber growth, Churn, acquisition cost, lifetime value.
• Drive continuous improvement across the broadband value chain to enhance profitability.
• Develop business cases and financial models to support decision-making.

Cross-Functional Leadership

• Lead cross-functional delivery teams across Commercial, Technology, Finance, Operations, and Customer Experience, sales to drive coordinated execution.
• Collaborate with Technology (network capability alignment), Finance (pricing, business cases, profitability), Sales & Distribution (channel execution) and Customer Experience (journey optimisation).
• Drive projects toward clear business outcomes, execution milestones, and measurable results.
• Build alignment and consensus across multiple stakeholders and operating companies.

The ideal candidate for this role will have:

• Degree in Commerce, Engineering, Telecommunications, Science, or related discipline.
• Postgraduate qualification (MBA, Masters, or equivalent) advantageous.
• Strong experience in Fixed Broadband, ISP, FWA, FTTH, or Telecommunications strategy.
• Minimum 5 years’ experience in broadband commercial management within. 

Core competencies, knowledge, and experience:

• Strong analytical and problem-solving capability.
• Excellent verbal and written communication skills.
• Strong strategic planning and project management capability.
• Commercial understanding of ISP, FWA, and FTTX business models.
• Ability to manage complex stakeholder environments.
• Excellent influencing, negotiation, and leadership capability.
• Strong understanding of Fixed Broadband strategy and execution best practices.
• Knowledge of FWA, FTTH, FTTB, ISP operating models, and broadband market dynamics.
• Understanding the Fixed broadband commercial frameworks.
• Experience in broadband growth strategy, customer lifecycle management, and operational transformation.
• Strong understanding of telecom market trends, competition, and consumer broadband behaviour.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 8 July 2026.