General Manager – Operations & Business Development

West Coast Personnel streamlines the recruitment process by presenting the best-vetted candidates, on time. Our Recruitment service is free and your company pay for our expertise after the successful candidate has commenced employment. Our EOR service issues employment contracts on your behalf, handles payroll, salaries and statutory responsibilities and charges a monthly service fee per worker. West Coast Personnel offers a range of add on services: background checks – criminal, credit, education and reference checks – so you know you’re recruiting reliable staff. Our international standard skills testing software ensures that candidates can do what they say. An outsourcing business is looking for a General Manager with a strong entrepreneurial profile and a proven track record in developing business opportunities across various sectors and client environments within the Western Cape market. Preference will only be taken for candidates already living and established in Cape Town and familiar with the broader Western Cape commercial and operational environment. Responsibilities: Lead and execute business strategy to drive growth, market expansion, and new revenue streams Oversee full operational performance, ensuring efficiency, compliance, and service excellence across contracts Manage financial performance, including budgeting, cost control, and profitability Drive business development, client retention, and stakeholder relationship management Lead, mentor, and develop teams, ensuring high performance and accountability Monitor KPIs, analyse performance data, and report on business outcomes Ensure compliance with OHS, regulatory, and client-specific requirements Requirements: Matric BCom degree (Business Management, Finance, or similar), with strong commercial and operational experience. Proven 10 + yrs experience within outsourcing, TES, or a related services-driven industry Proven experience managing budgets, financial performance, and profitability (P&L ownership) Strong commercial acumen with a track record of business growth Advanced MS Office skills, particularly Excel, and exposure to social media strategy Excellent communication and leadership skills Highly organised, self-driven, and capable of managing multiple priorities under pressure Own vehicle Based in Cape Town, with occasional travel required to Gauteng What's on Offer: Competitive, negotiable salary Clear pathway to full operational leadership High-impact role with visibility and influence on business growth Entrepreneurial, performance-driven environment