Reservations Consultant | Luxury Hospitality Reservations Team | Franschhoek, Western Cape | Lb

NOW HIRING: Reservations Consultant | Luxury Hospitality Reservations Team | Franschhoek, Western Cape About the Opportunity Kendrick Recruitment is seeking a professional and detail-oriented Reservations Consultant to join a leading luxury hospitality company based in Franschhoek. This office-based role will work closely with a Senior Reservations Consultant supporting a prestigious lodge collection in Namibia, and is ideally suited to a candidate who can commit long-term to this valued client relationship. Key Responsibilities Handle all incoming reservations emails and calls promptly and professionally Accurately record bookings into the PMS and external systems (e.g. Apply Below) Ensure rates, availability and special offers are correctly applied Confirm deposits and payments in line with company terms and conditions Maintain accurate guest records and history files Provide detailed knowledge of rooms, suites, activities and logistics for the lodge collection Liaise with operations teams to ensure smooth guest arrangements Prepare accurate invoices and ensure compulsory charges are included Track reservations for statistical purposes and reporting Support sales and marketing teams with leads and special projects Key Requirements Previous reservations experience within hospitality (essential) Strong administrative and organisational skills Excellent communication and customer service abilities Computer literacy with PMS and reservations systems experience Knowledge of rates, STO contracts and logistics for remote destinations Ability to work independently and with accuracy under pressure Commitment to long-term career growth within the portfolio Package Salary: Competitive, depending on skills and experience Office-based position in Franschhoek, working hours Monday Friday, 08h00 17h00 Please note that only candidates who meet the minimum requirements will be contacted. Should you not receive a response within seven working days, please consider your application unsuccessful.