Department Manager

A Department Manager is needed in Durban. The role focuses on consistent delivery, accurate work and clear communication across the KwaZulu-Natal operation.

About This Position

An experienced Department Manager is needed to support operations in Durban. The role forms part of how the business keeps its retail jobs portfolio strong in KwaZulu-Natal.

The successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Durban team on trust, and the Department Manager role will feel that from week one.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Durban.

Internal documentation, process notes and shared playbooks make it easier for the Department Manager to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

About Durban

Working in Durban means a place on the Umhlanga Ridge business corridor, with a steady flow of activity and a strong local economy. The team has built solid relationships across the KwaZulu-Natal region, and the Durban office benefits from those long-standing connections.

Many candidates already living within reach of Durban cite the location as one of the role's quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Durban, KwaZulu-Natal.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Durban.

Meet the Team

You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Durban group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Practically speaking, the team mix in Durban reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Your Future Here

This role can grow with you. Strong performers in the retail jobs team in Durban have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Durban team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

In addition, internal mobility is encouraged. People who start in Durban have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.

Our Commitment to Transformation

Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Durban.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Durban.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

What We Offer

Equally, you will join a team that values respectful collaboration, honest feedback and shared wins. The Durban colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.

Crucially, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Durban keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Durban teams.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in KwaZulu-Natal.

Core Functions

• Assist with receiving deliveries and verifying goods against invoices
• Greet customers and provide a friendly, helpful in-store experience
• Replenish stock and rotate displays in line with promotional cycles
• Operate point-of-sale systems and process payments accurately
• Monitor shrinkage indicators and flag suspicious activity
• Conduct daily cash-ups and reconcile takings against the POS report
• Promote loyalty programmes and capture customer information lawfully
• Prepare daily, weekly and monthly sales reports for the store manager

Candidate Profile

• Willingness to work public holidays and end-of-month peaks
• Minimum of 1-2 years' experience in a customer-facing retail role
• Customer-first mindset with a friendly, approachable manner
• Basic computer literacy (MS Office, email)
• Matric / National Senior Certificate (Grade 12)
• Ability to work as part of a team in a fast-paced retail environment

Beyond that, if most of these boxes are ticked, you are encouraged to put your name forward.