Support Engineer: Coupa

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Work with integrated teams to improve and evolve technical products and services
• Stay ahead of the curve on emerging technologies and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences
• Conduct peer reviews, testing, problem solving within and across the broader team
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents and root cause analysis
• User Support: Provide first-level techincal support for Coupa users by addressing their inquiries, issues, and requests through various communication channels (Incident Management, email, phone, or chat).
• Troubleshooting: Identify, analyze, and resolve user-reported problems related to the Coupa platform, including system errors, access issues, and functional inquiries.
• Documentation: Create and maintain detailed documentation for common issues and solutions to assist both users and other support team members.
• Training: Assist in the development and delivery of user training materials and sessions to ensure users can effectively utilize Coupa features.
• Data Analysis: Review and analyze Coupa data to identify trends, potential problems, and areas for process improvement.
• Collaboration: Work closely with Level 2 & 3 support and Coupa administrators to escalate and resolve complex issues.
• Process Improvement: Contribute to the continuous improvement of Coupa-related processes and suggest enhancements to optimize user experience.
• Compliance: Ensure that Coupa usage is in compliance with company policies and industry regulations.

Education & Experience Required

• 1-2 years + experience
• Relevant B-Degree (BComm Informatics/ Computer Science/ Engineering) preferred but not essential if minimum requirements of experience & practical application in the following is evident:
• Some experience / understanding with appropriate unit testing framework(s)
• Affinity for debugging and problem-solving.
• Acted in minor project management roles
• Basic understanding of ERP technologies & integration

Education

Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised