Claims lodgement & Admin Advisor

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.

Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for. 

Job Description

• Take all inbound lodgement calls for Car, Home, Leisure and SBI (Small Business Insurance) claims
• Salvage management together with admin related tasks
• Setting up the claims journey with the client
• Answer and process all emergency calls pertaining to Home and Roadside assistance for Youi
• Laise with Service providers regarding specific emergency assistance required
• Lodge and management of windscreen claims in the most efficient, professional, courteous manner and in the shortest time possible (Turn-Around-Time)
• Payment of invoices of services rendered by Service Providers
• Offering customers exceptional service, empathy and understanding throughout the lodgement process
• Interpreting and making decisions based on basic policy coverage to the situation captured, determining if cover applies to claims submitted, escalating issues as needed.
• Following claims processes for lodgement of claims and setting the client and future Claims Advisor up for the rest of the clients claims journey once the claims is reallocated

Qualifications

Education

• Matric or Grade 12 completion is a minimum requirement

Experience

• General Insurance and Client care experience preferable, but not essential
• Claims knowledge and emergency client service is preferable, but not essential
• Previous Call centre experience will be beneficial.

Additional Information

• Excellent verbal and written communication skills
• Effective planning and organisation/time management
• Ability to work well under pressure
• Quality customer focus
• High attention to detail
• Accurate and fast typing skills
• Excellent listening skills

Skills and Competencies

• Ownership of personal development
• Business minded with the ability to hit the ground running and manage relationships at all levels of a business
• High level of integrity and professional accountability
• Ability to embrace change in a fast-paced environment
• Proactive in identifying risks and opportunities
• Conflict management
• Excellent administrative skills
• Self-disciplined and self-motivated
• Problem solving, taking initiative
• Objection handling

Shifts and times:

Successful candidates will be required to work the following shifts and times:

• 06:00 am – 18:00 pm (Day shift) / 18:00 pm – 06:00am (Night shift)
• 4 days on, 4 days off

An ideal candidate will be able to align their personal work values to the OUTsurance values of
awesome service, dynamic, honest, human, passionate and recognition.
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference
will be given to individuals who meet the job requirements and are from the various designated
groups.