Help Desk Support Technician
Full-time
Exceed
Read some of our best articles with tips and advice for the workplace
Reference: 11106 AV
Consultant: Anneke Viviers
- Provide first-line and second-line technical support to clients.
- Manage and resolve support tickets using ManageEngine or similar systems.
- Support inbound calls through the 3CX queue.
- Monitor device connectivity and uptime through CMS.
- Log and track tickets for offline devices and service disruptions.
- Coordinate maintenance and replacement hardware with field technicians.
- Update Microsoft Planner for maintenance job coordination.
- Assist with quotations using DEAR where required.
- Maintain clear and professional communication with clients.
- Ensure accurate documentation of all support interactions and ticket updates.
- Support network monitoring, technical recovery, and queue management processes.
Qualifications:
- 1–3 years’ experience in a Service Desk or Help Desk environment.
- Experience troubleshooting connectivity and device-related issues remotely.
- Experience using ticketing systems such as ManageEngine or similar.
- Strong technical troubleshooting and problem-solving skills.
- Good understanding of device monitoring and network support.
- Experience with CMS monitoring tools (advantageous).
- Familiarity with Microsoft Planner, 3CX, and DEAR systems (advantageous).
- Strong communication and client service skills.
- Ability to manage multiple tickets and tasks efficiently.
- Strong attention to detail and documentation skills.
- Ability to work in a structured support environment and team rotation system.
How to Apply:
- Email your comprehensive CV to Show email .
- We reserve the right to only conduct interviews with candidates of choice.
- Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
Vacancy posted a month ago
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