Retentions Agent Insurance Call Centre Mr Price Money
Full-time
Mr Price Group
The primary responsibility of this role is to retain existing policyholders acquired through telemarketing efforts by addressing their concerns, resolving issues, and promoting the value of our insurance products.
This role plays a critical part in maintaining customer satisfaction and minimizing policy cancellations.
- Handle inbound and outbound calls related to customer complaints, cancellation requests, and escalations with professionalism and empathy.
- Effectively communicate the benefits of insurance policies and utilize approved retention tools and techniques to persuade customers to maintain their coverage.
- Respond promptly to cancellation requests, investigate underlying concerns, and offer tailored solutions to retain the customer.
- Ensure all cancellation processes are completed within the required 30-day timeframe to avoid regulatory fines and penalties.
- Strive to resolve customer issues in a timely and satisfactory manner, contributing to overall customer loyalty and retention metrics.
·
- Matric (Grade 12) is essential.
- A minimum of two years’ telesales experience as an agent within an outbound call centre environment. (internal)
- 1–2 years of experience in a customer retention role, preferably within the insurance or financial services industry
Demonstrated bilingual verbal and written communication skills required
- Certifications (Advantageous): RE5 Certification / FAIS Accreditation
- Familiarity with industry regulations including FSB Compliance, Code of Conduct, POPI Act, and the National Credit Act (NCA).
Vacancy posted 23 days ago
Similar jobs that could be interesting for youBased on the Retentions Agent Insurance Call Centre Mr Price Money in Durban, KwaZulu-Natal vacancy
- ...Description The Telesales Agent will engage with... ...promote and sell a range of insurance products. This role... .... Explain products and prices, and answer questions... ...dealing with customer calls and correspondence. Update... ...on merchandise at all Mr Price Group stores,...
- ...reporting, and driving operational excellence within the collections team. Lead and Motivate: Manage and inspire a team of call centre agents to consistently achieve departmental targets. Customer Experience: Ensure exceptional customer interactions by leveraging...
- ...Proficiency in Adobe Creative Suite, particularly Illustrator and Photoshop. ~ Sound understanding of the Retail Merchandise Cycle and product development process. Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity....
- ...CareerBox is looking for driven and results orientated Outbound sales agents to join our exciting UK Broadband campaign. If you are... ...commission,this is the opportunity for you! Make outbound sales calls to prospective and existing customers. Promote and sell Broadband...
- ...We’re hiring a passionate, hungry to grow, IT Support Tech to be a helping hand to our Mr Price Group Head Office users. Our Support team consist of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting...
- ...Detailed and customer oriented with good multitasking and organisational ability. ~ Knowledge of social marketing and good understanding of broader marketing principles. Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity....
- ...standards. # Track impact of interventions on retention and role fit. Support Succession... ...experience. • Proven leadership of centres of excellence and divisional partnering.... ...sourcing technology optimisation. Mr Price Group Limited is an equal opportunity employer...
- ...Mr Price has a fantastic opportunity for a Social Media Coordinator. If you are organised, work quickly and thoroughly, have a passion for social media and are a team player, this role may be for you! Working with a dynamic team in a fast paced and exciting environment...
- ...At Mr Price Sport we don’t just sell kit - we fuel movement, performance and the unstoppable spirit of South African sport. We’re looking for a high-energy, sport-obsessed Social Media Specialist who lives the game on and off the field. Someone who knows what gets...
- ...Reference: JHB000295-JHBA-1 Job Title: BPO / Call Centre Recruiter Location: Durban Job Overview The BPO / Call Centre Recruiter... .... Experience recruiting sales consultants and call centre agents will be advantageous. Experience working with recruitment targets...
- ...responsible for designing, developing, and maintaining enterprise data warehouse to meet the group’s needs. You would be part of the Mr Price Advance team which looks after data analytics, reporting, data science and RPA across the group Why you should join this team?...
- Essential Duties and Responsibilities Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Maintains confidentiality; listens to others without interrupting; keeps emotions under control...
- ...Call Centre Representative is responsible for making outbound calls to prospective clients, generating leads, promoting the company's products and services, and achieving sales targets. Full training will be provided. Working Hours Monday to Friday: 08:00 – 17:...
- ...Call Centre Agent Employment Type: Full-time, Independent Contractor Work Model: Remote Work Hours: US Business Hours alignment Territory Focus: United States Role Summary We are seeking a...
- We are looking for a detail-oriented and highly organised Junior Payroll Administrator to join our Payroll team. If you have a passion for accuracy, enjoy working with data, and thrive in a fast-paced environment, this opportunity is for you. • Onboard new store associates...
- ...people and creating opportunities. We are currently looking for money-motivated, target-driven, articulate individuals to build their... ...We are an authorised Financial Services provider, specialising Insurance, Lead Gen, Warranty products. This role offers incredible...
- Job Description Analyse key Sourcing and Supply Chain metrics within the division in order to identify opportunities for process and efficiency enhancements throughout the supply chain pipeline. Lead and engage with key stakeholders in order to prepare and implement...
- ...We are looking for individuals to work within the contact centre as there are career opportunities available for Insurance Consultants. The insurance consultant role is focused on providing an end-to-end service and support to brokers. This role is focused on, but...
- ...including commission. We are looking for money-driven Durban SALES GURUS to join our high... ...you! During a Typical Day, youll: Call pre-qualified clients existing and new customers... ...see job details below Title: Sales Agent Role: Outbound Sales Salary: Basic,...
R 5,500 per month
...Insurance Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Insurance Consultant and be part of a thriving team with...- ...procedures if required Report risk areas such as brokers, policies, agents, permanent staff, etc.) to Forensics manager Investigate... ...: LTIA , FAIS , FICA, Companies (not limited) Experience: 2-3 years' forensics experience 2 years Insurance Experience...
R 22,000 per month
...Kwa Zulu - Natal Salary: R22 000 p.m Our client in the insurance industry is looking for a Branch Operations Supervisor to supervise... ...runs effectively and efficiently. • Monitor business retention Requirements: • Degree/Diploma in Management • FAIS Compliant...- ...pharmaceutical industry, is seeking a dedicated Telesales Contact Centre 2IC to drive performance and foster a culture of excellence in... ...telesales team to exceed targets Manage inbound and outbound call activities, ensuring optimal call volumes Lead outbound attack...
- ...Customer Relationships Development Make calls by telephone to allocated customers to... ...customer to make a purchase at the standard price/terms and conditions of sale. Use... ...quality data to enable effective customer retention and business development activities. Performance...
- ...Closing Date 2026/08/30 Reference Number RCL260819-2 Company RCL Foods Job Title Pricing And Rebate Controller Functions BSO Job Type Classification Permanent Location - Town / City Durban Location - Province KwaZulu-Natal Location - Country South Africa...
- ...Worksite Specialist (Insurance) Location: Durban, KwaZulu Natal Salary: R35 000 to R40 000 Our client in the Insurance industry... .... Manage and monitor activities at worksites. Implement retention initiatives at worksites. Quality and relationship management...
- ...department in our Durban Office requires an Insurance Sales Consultant to promote TRACKER and... ...Policy/Product information to Fitment Centres, Brokers. Broker Presentations, and Regular... ...at Brokers Maintain weekly set Call/Visit rate as set per Management. Physical...
- ...Key Responsibilities ~ Lead and motivate the telesales team ~ Manage inbound and outbound call volumes ~ Develop call center goals and action plans ~ Analyze sales performance data and prepare reports ~ Manage customer relationships and resolve conflicts...
- ...Home› Current Vacancies› Wealth Administration ›Property Insurance Administrator Property Insurance Administrator Established Independent Short-Term Insurance Brokerage Umhlanga Ridge, Durban Permanent Wealth Administration Intermediate Ref ACG-WA-00...
- ...Telco Cape Town CBD We are looking for money-driven SALES GURUS to join our high performing... ...you! During a Typical Day, youll: Call pre-qualified clients existing and new... ...Please see job details below Title: Sales Agent Role: Outbound Sales Salary: R 7 500...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Retentions Agent Insurance Call Centre Mr Price Money. Be the first to apply!
