It Support Specialist - Vereeniging

About the RoleOur client is seeking a dedicated and skilled IT Support Specialist to enhance their technical support capabilities in Vereeniging, Gauteng .
This role is essential for maintaining the operational integrity of our client's IT systems and providing responsive support to all users.
You will be responsible for troubleshooting a wide array of hardware, software, and network issues, ensuring minimal downtime and maximum productivity.
The ideal candidate is proficient in various IT support functions, possesses excellent problem-solving skills, and communicates technical information effectively.
This is an excellent opportunity to advance your IT career within a company that values technological innovation and employee development.
You will work within a collaborative environment, contributing to the maintenance and improvement of critical IT infrastructure.
Join our team in Vereeniging, Gauteng and make a significant impact on our client's technological landscape.Key ResponsibilitiesProvide first-level and second-level technical support to end-users.Install, configure, and troubleshoot desktop hardware, software, and peripherals.Manage user accounts and access permissions.Diagnose and resolve network connectivity issues.Support mobile devices and related applications.Document support activities, resolutions, and create knowledge base articles.Assist with system updates, patching, and basic server maintenance.Escalate complex technical problems to senior IT personnel when necessary.Ensure compliance with IT policies and security standards.Contribute to IT projects and system upgrades as needed.RequirementsProven experience as an IT Support Specialist or similar role.Strong knowledge of Windows and macOS operating systems.Familiarity with network protocols (TCP/IP, DNS, DHCP) and hardware.Experience with ticketing systems and remote support tools.Excellent problem-solving and analytical skills.Good communication and customer service skills.Ability to work independently and manage priorities effectively.Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.Must be able to work from our office in Vereeniging, Gauteng on a hybrid schedule.BenefitsCompetitive salary commensurate with experience.Comprehensive health, dental, and vision insurance.Retirement fund contributions.Opportunities for professional development and certifications.Hybrid work flexibility to promote work-life balance.A collaborative and supportive team environment.Generous paid time off.
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