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Customer Support Representative

Job Crystal

Role - Customer Support Representative

  • Duties:
  • Receive calls from clients/prospects and understand their issue/problem
  • Show empathy to customers and handle complaints with professionalism
  • Schedule maintenance worker to visit site and fix appliance
  • Follow up with customer to ensure they are happy
  • Provide excellent customer service

Experience:

  • Matric
  • Previous experience in customer service- preferably telephonic
  • Remote work set up with good wifi and backup plans
  • Ability to work US hours
  • 16:00 - 01:00 or 17:00 to 02:00 depending on season
  • Excellent English
Vacancy posted 10 days ago
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