File & Records Clerk - Detail-Oriented Admin Support

Unilever is currently hiring for a Business Admin Support - Exports
FunctionCustomer Development
Reports toBNLS Channel Lead
LocationDurban
Terms & ConditionsFull-time
PurposeThe Business Operations & Commercial Support role enables disciplined commercial delivery across BNLE markets (Botswana, Namibia, Lesotho & Eswatini).
Working closely with the Key Account Managers who lead these markets, the role coordinates and leads critical customer and distributor processes, converts data into actionable insight, and ensures strong governance across pricing, claims, agreements, trading terms, TTS and budgets.
This is a self-directed WL1 role requiring confident engagement with internal teams and senior external stakeholders, including distributor Finance Directors.
Key ResponsibilitiesMarket operations: Coordinate commercial administration across BNLE, maintaining clear priorities, action logs and timely follow through with Key Account Managers.
Governance and agreements: Maintain merchandising agreements, customer contracts, trading terms, incentives, extension letters and proof-of-export documentation, ensuring approvals, signatures, records and expiry dates are controlled.
Pricing: Coordinate price changes, deal prices, price files and customer communications; align inputs across Customer Development, Finance, Customer Service and distributors, and resolve discrepancies promptly.
Claims management: Validate, process and track pricing, stock, rebate, marketing and other customer claims through to resolution, with complete supporting documentation and clear ageing visibility.
TTS and budget control: Maintain TTS, accrual, purchase order and budget trackers; monitor commitments and actuals, flag risks early, and support accurate reconciliations, forecasting and payments with Finance.
Growth and JBP tracking: Support Joint Business Planning by consolidating targets, performance, initiatives and milestones into market growth trackers; produce regular sales, customer and execution reporting with actionable insights.
Customer and distributor enablement: Coordinate listings, pack and product information, regulatory certificates, innovation requirements, customer setup and administrative queries with Supply Chain, CSP, Master Data, AR and Debtors.
Order and service coordination: Track orders, stock availability, delivery dependencies, statements and payments, escalating risks and driving closure across internal and external teams.
Data and digital productivity: Build reliable Excel-based reporting and use Microsoft Copilot and approved AI tools to improve analysis, automate routine work, strengthen controls and accelerate decision support.
Stakeholder management: Build effective working relationships across Customer Development, Finance, Supply Chain, Marketing and distributor teams, engaging confidently with senior stakeholders while maintaining accountability and governance.
Key SkillsCommercially curious self-starter able to work independently, anticipate requirements and drive actions to closure.
Advanced Excel capability, including lookups, pivot tables, data validation, reconciliations, dashboards and tracker design.
Proficiency in Microsoft 365, Copilot and approved AI tools, with sound judgement on accuracy, confidentiality and responsible use.
Strong understanding of Joint Business Planning, customer investment, TTS, budgets, accruals, pricing and claims governance.
Strong analytical, problem-solving and data storytelling skills, with the ability to convert information into clear actions and business insight.
Confident written and verbal communicator able to engage effectively with Key Account Managers, cross-functional teams and senior distributor stakeholders.
High standards of organisation, accuracy, confidentiality, ownership and delivery against deadlines across multiple markets.
Experiences & QualificationsMatric required; a relevant tertiary qualification in business, finance, commercial management or a related field is advantageous.
Min three years' relevant experience in customer development, category & commercial operations, finance, supply chain or business administration.
Practical exposure to pricing, claims, trade term agreements, customer investment, reporting and category distributor operations is preferred.
Demonstrated ability to manage multiple workstreams, engage senior stakeholders confidently and deliver accurate outputs with limited supervision.
Leadership BehavioursCare deeply: caring deeply about how consumers experience our brands every day, everywhere; about our people's growth and development, and our impact on the planet.
You care about your performance, to a point where it hurts when you don't win.
Always brings their best self.
Has emotional intelligence to take feedback, manage mood and motivations and build empathy for others.
Sets high standards for themselves.
Has humility, understanding that leadership is service to others, inside and outside of Unilever.
Focus on what counts: We set clear and stretching goals and recognise maximum performance impact.
Generates intensity and focus to motivate people to deliver results at speed.
Stay three steps ahead: We think boldly and creatively to make breakthroughs in performance.
We are always curious and confident - anticipating and staying ahead of consumer needs and external trends to beat the competition.
Approaches delivery with an iterative and incremental, test - do - learn approach.
Has an owner's mindset, using data and insight to make decisions.
Deliver with excellence: We deliver everything we do with excellence and pace.
We take personal ownership and hold each other to account - always finding a way to do what we said we will do.
Takes personal responsibility and accountability for execution and results.
Unilever's Commitment to InclusionUnilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.
At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you!
Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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