Temp Customer Service Rep - Claremont Area, Cape Town

Impact is transforming the way enterprises manage and optimize all types of partnerships. Our Partnership CloudTM is an integrated end-to-end solution for managing an enterprises partnerships across the entire partner lifecycle to activate rapid growth through the emerging Partnership Economy.Impact was founded in 2008 by a team of Internet marketing and technology experts who previously founded Commission Junction, Savings.com and LeadPoint. From the beginning, we disrupted the industry by moving away from the traditional affiliate network model and instead introducing a SaaS technology platform for performance marketing professionals to better grow and manage all their revenue generating partnerships. Job Description We are seeking a friendly, professional, and customer-focused individual to join our team as a Customer Service Representative in Claremont area for temp position. The successful candidate will be responsible for providing exceptional customer service to our clients, resolving inquiries and complaints in a timely manner, and ensuring overall customer satisfaction. The candidate will be based at Cavendish Square Mall. Key Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information about products, services, and company policies to customers. Handle and resolve customer complaints, ensuring customer satisfaction. Process orders, returns, and exchanges efficiently and accurately. Maintain a positive attitude and provide friendly and personalized service to all customers. Collaborate with other departments to address customer needs and provide solutions. Keep detailed records of customer interactions and transactions. Recommend improvements to customer service processes and procedures. Work with POS systems Work with cash credit and debit cards Knowledge of Cavendish Square will be an advantage Able to work on weekends as well as public holidays when required Qualifications: High school diploma or equivalent. 1-2 years of experience in a customer service role. Excellent communication and interpersonal skills. Strong problem-solving abilities. Ability to multitask and work in a fast-paced environment. Proficiency in Microsoft Office and other computer programs. Knowledge of CRM software is a plus. A positive attitude and a passion for providing excellent customer service.