Customer Service Graduate – Cape Town

Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.What will you need to be successful? Manage all customer emails and telephone calls within the required response times. Process all customer orders within 24 hours to meet customer's SLA and expectations. Enter all transactions accurately first time and ensure delivery of product within time frames as stipulated by the customer to meet customer expectations. Ability to prioritize and plan daily workload to meet customer expectations and departmental goals and objectives. Ensure good document management and adherence to all document control regulations. Develop strong relationships with customers and provide positive and professional customer service and support. Respond to customer's enquiries and manage disputes within the required response time. Use initiative and be proactive in resolving customer queries promptly. Seek assistance from Team lead when needed to determine appropriate solution. Utilize all customer & external third party systems/ portals as required in order to perform daily duties. Foster strong relationships with Sales and Marketing, Finance, Supply Chain, Logistics and Warehouse staff. Collaborate with colleagues and ensure cross skilling and best practice sharing on a continuous basis. Assist with supplying data for daily/weekly/ monthly management reports as required. Establish a professional image on behalf of the department and company. Attend all relevant training sessions as required and develop skill sets and knowledge. Successful candidates would need the following: Matric Qualification Commercial Degree or Diploma