Business Process Consultant

About Job Role To oversee the smooth and efficient daily operations and sales functions of the company, ensuring high service standards, client satisfaction, and sustainable business growth. The successful candidate will assess current business practices, identify operational gaps and inefficiencies, and design, implement, and maintain effective systems and processes that improve performance across the organisation. This role is responsible for driving operational excellence, ensuring projects are delivered efficiently, coordinating teams, supporting business development initiatives, and fostering continuous improvement to enhance productivity, profitability, and long-term success within the mobile sanitation and waste management sector. This role will be offered on a contract basis, with the possibility of becoming permanent, to ensure the ongoing maintenance and continuous improvement of established systems, business processes, and procedures. Key Responsibilities Provide overall leadership and strategic direction to achieve business objectives. Drive sales growth, revenue generation, and business development initiatives.

CANDIDATE REQUIREMENTS

Qualifications Qualification in Sales, Marketing, or Business Transport and Logistics qualification (advantageous) Valid driver’s license Experience 5 – 7 years in Sales and Operations Management Skills and Competencies Knowledge Operational management principles Portable sanitation and vacuum tanker operations Service Level Agreements and contract scrutiny Health and safety compliance Skills Strong sales, negotiation, and closing skills Excellent communication and interpersonal skills Report writing and presentation skills Planning, coordination, and administrative capability Conflict resolution and assertiveness Tech-savvy with sound MS Office skills Attributes Client-service mindset Detail-oriented and organised Goal-driven and self-motivated Professional, honest, and disciplined Able to handle stress and adapt to high-pressure situations KPA 1. Operations Management Supervise day-to-day operations across logistics, equipment movement, and servicing activities. Monitor vehicle compliance, maintenance, and ensure readiness for dispatch. Allocate staff and resources to ensure timely delivery and servicing per client schedule. Enforce operational SOPs, including route planning, site setup, and waste handling. Conduct daily team briefings and debriefings to review plans, incidents, and follow-ups. Manage and escalate operational risks and disruptions to the Managing Director. Ensure efficient coordination between on-site teams and support staff. Conduct inspections at event sites and long-term placements to monitor compliance. 2. Sales and Client Relationship Management Proactively identify and pursue new business opportunities across target sectors. Prepare and follow up on quotes, sales orders, and client correspondence. Draft and review contracts, SLAs, and MOUs in line with business development activities. Represent the company in client meetings, site visits, and networking events. Develop and maintain strong client relationships through regular contact and check-ins. Report on sales activity, pipeline status, client feedback, and quote-to-sale conversion rates. Attend trade expos, industry events and networking functions to generate leads. 3. Team Supervision and Performance Management Assign and monitor daily duties of operational teams and support staff. Track individual and team performance against delivery targets and customer expectations. Conduct mid-term and end-of-contract performance discussions and report outcomes. Address performance issues and support staff development through on-the-job training. Promote a safety-first, accountable culture on and off site. Ensure staff comply with PPE requirements and appearance standards. Keep accurate attendance, leave, and overtime records. Participate in safety briefings or toolbox talks as required 4. Administrative and Compliance Oversight Maintain up-to-date filing systems (digital and physical) for contracts, site logs, permits, etc. Track operational expenses and ensure submission of supporting documents to Finance. Submit accurate sales, operational and fleet reports to management as required. Ensure proper use of fleet cards, logbooks, and checklists for company vehicles. Assist with Health and Safety compliance, including reporting of near misses/incidents. Conduct toolbox talks and promote a compliant and safety-conscious work environment. Ensure adherence to contractual obligations and company policies across all sites. 5. Strategic Input and Problem Solving Provide operational input to budgeting and forecasting discussions. Assist management in identifying operational gaps, customer trends and competitor activity. Resolve client queries, complaints or site issues quickly and professionally. Recommend process improvements to streamline logistics, dispatching or servicing. Collaborate with sales and logistics teams to continuously improve service delivery. Other Requirements Basic business mathematics/numerical reasoning Proficient in English (written and verbal) Additional local languages are advantageous About the Employer The company was founded on a strong entrepreneurial vision to deliver reliable, hygienic, and practical sanitation solutions to a diverse range of clients.Recognising the growing demand for accessible mobile sanitation facilities and efficient sewage drainage services, we are committed to providing high-quality, compliant, and customer-focused solutions.