Luxury Jewellery Manager

Are You a Seasoned Sales Leader Looking for a Role That Matches Your Calibre?

At Jack Friedman, we believe that true luxury is not just about the product, it is about the experience. We are looking for a sophisticated, polished, and experienced Store Manager who understands the art of building genuine relationships, delivering an unparalleled customer experience, and leading a team to do the same.

If you are someone who takes pride in your professionalism, values quality over quantity, and is looking for a long-term home where your leadership is truly appreciated, we would love to meet you.

What You Will Do

• Lead, coach, and inspire a team of sales consultants to deliver memorable, personalised experiences for our discerning clientele
  
• Build and nurture long-lasting relationships with customers during life's most meaningful moments, while guiding your team to do the same
  
• Drive store performance, leveraging your sales expertise to meet and exceed targets in a rewarding, commission-driven environment
  
• Share your passion and knowledge of luxury jewellery, mentoring your team through considered purchases and client engagement
  
• Oversee day-to-day store operations, including stock management, merchandising, and staff scheduling
  
• Uphold the elegance and prestige of the Jack Friedman brand in everything you and your team do
  
• Collaborate with a professional, supportive team, fostering a culture where every contribution is valued
  

Requirements

• A minimum of 4 years of sales experience, ideally in a luxury or high-end retail environment, with prior experience in a supervisory or management role
  
• A naturally warm, confident, and professional manner, with proven leadership ability
  
• Someone who thrives in a performance-driven environment and takes pride in their own results as well as their team's
  
• A genuine passion for people and the ability to connect with, and lead, a diverse, discerning clientele and team
  
• Emotional intelligence, patience, and the ability to truly listen to customers' and staff needs
  
• Strong organisational and problem-solving skills, with the ability to manage competing priorities
  
• Availability to work retail hours including weekends
  
• Based in Johannesburg with reliable access to transportation
  
• Valid work permit and clear criminal record
  

Advantageous

• Previous jewellery sales and management experience with strong product knowledge
  
• Ability to speak European, Mediterranean or Eastern European languages
  

Benefits

We recognise that experienced leaders bring immense value, and we reward that accordingly:

• Competitive basic salary with uncapped incentives and performance bonuses
  
• Generous employee discounts on our luxury collections
  
• Comprehensive medical aid
  
• Accredited training through the Jewellery Council of South Africa
  
• A stable, prestigious environment where your career can truly flourish
  
• The privilege of representing a brand associated with Miss South Africa and The Bachelor South Africa