Junior Mining Engineer

Omnia is a diversified Group that conducts research and development, manufactures and supplies chemicals and specialised services and solutions for the agriculture, mining and chemicals application industries. Differentiation is ensured by using innovation combined with intellectual capital, whereby Omnia adds value for customers at various stages of the supply and service chain. Our customer solutions promote the responsible handling and use of chemicals for health, safety and a lower environmental impact, with a progressive shift towards cleaner technologies. Not only does the Group try to limit the consumption of materials and resources used in its manufacturing processes, but it also works to continuously create value through its products. Omnia’s intellectual capital, relationships and technology enable the production of differentiated products, services and customer-focused solutions across the value chain – all of which are expected to meet the customers’ evolving needs well into the future. The Group remains focused on critical issues such as securing a healthy and adequate food supply for a growing population, effecting a lower impact on the environment and ensuring safer operations for Omnia’s employees and customers. The sustainability of Omnia’s business model is strengthened by targeted backward integration through the installation of technologically advanced plants that manufacture core materials such as nitric acid and explosive emulsions. Also, with securing alternative sources of supply, it enables Omnia to improve operational efficiencies throughout the product development and production cycle. Based in Johannesburg, South Africa, with operations in 25 countries, Omnia has more than six decades’ experience in the business. Additionally, Omnia continues to grow its global footprint, with businesses in Australasia and Brazil, and clients in other regions such as North America and Canada. Omnia provides customised, knowledge based, Innovative Solutions through its Agriculture, Mining and Chemicals divisions. These divisions include Omnia Nutriology, Axioteq™, BME, Protea Mining Chemicals and Protea Chemicals. These are all niche businesses that operate with a common objective: to enhance customers’ businesses through research, development and knowledge sharing that will enable them to increase their performance and, by extension, profit margins. In doing so, Omnia aims to increase the performance of customers while reducing their risk, and at the same time focusing on health, safety and a lower environmental impact.Role Overview The purpose of this role is to develop knowledge bases and FAQs for product support activities and work with support team to evaluate complex customer problem, identify root causes and derive resolutions Requirements Qualifications: Grade 12 Blasting Certificate Bachelor's degree in mining or equivalent Advantageous: Surface Blasting Technology (Academy of Explosives Technology) AXXIS Certificate Work Experience: 2 years demonstrated experience in surface and underground mining blasting 2 years demonstrated experience in use of the AXXIS system Responsibilities: Work with development team in performance analysis of new products and enhancements. Analyse industry trends and market demands to recommend product enhancements. Work with Global Product manager in product promotional activities. Work with support team to provide product support and assistance to customers. Maintain documentations for all support activities including product development, enhancement, engineering and marketing activities. Provide product training to staffs and customers. Work with support team to evaluate complex customer problem, identify root causes and derive resolutions. Guide support team in addressing customer problems within established response time. Analyse customer suggestions and recommend product revisions. Support Account Managers in identifying new customers and retaining existing customers for business growth. Develop knowledge bases and FAQs for product support activities. Document support activities, customer issues and resolutions for reference purposes. Develop training materials and conduct training for new hires Job Related Skills: Sound knowledge of applicable of blasting software Sound knowledge of numerical modelling and field monitoring techniques Sound understanding of blasting physics and SHERQ Extensive knowledge of mining operations Good working knowledge of the explosive's regulations Project management and Commercial knowledge Technical knowledge of mining explosives and services