Senior Manager: IT (Hybrid) (JHB)

Datafin was established in 1999 due to the need for a specialized IT recruitment solution. We offer a personalized and flexible recruitment service, specializing in providing both client and candidate with the perfect fit. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. Datafin’s Goals: Datafin strives to be recognised as the best recruitment company in Cape Town and Johannesburg, using ethical business principles, focusing on technology driven industries and sourcing highly skilled people for cutting edge companies, thereby ensuring sustained profitability and adding value to all stakeholders. Datafin has a 15 year track record in providing reputable companies with like-minded suitable people. In the process, we have established and sustained, mutually beneficial relationships with a large portion of the Cape Town commercial sector. Our success has cultivated a sense of trust with candidates and clients alike and as a result we have a large network of candidates to draw from at any given time.ENVIRONMENT: A leading digital technologies company is looking for a Senior IT Manager, who will be at the helm of their IT operations, ensuring their infrastructure and IT governance is robust, secure, and scalable. You'll lead a talented team, drive strategic initiatives, and shape the future of their Tech landscape.

DUTIES:

Infrastructure Support / IT Management Oversee the day-to-day operations of the IT department, ensuring effective management and monitoring controls Lead rapid response to network outages and hardware issues, ensuring minimal disruption and swift resolution Monitor operational performance and implement proactive measures to prevent recurring issues Act as the final escalation point for major incidents and service outages Managing internal support desk Support procurement activities for hardware, software, and services Lead cybersecurity initiatives, including vulnerability management, patching, and threat mitigation IT strategic planning and budgeting Monitor operational performance and implement proactive measures to prevent recurring issues Develop, enforce, and maintain IT policies, procedures, and best practices to ensure operational efficiency and compliance Oversee backup, disaster recovery, and business continuity planning, ensuring readiness for potential IT disruptions Collaborate with cross-functional teams to align infrastructure capabilities with business objectives and project requirements Participate in strategic planning forums to improve IT operations and define future technology initiatives External It Solution and Delivery Lead rapid response to network outages and hardware issues, ensuring minimal disruption and swift resolution IT services delivery for managed services Support the onboarding of new managed services clients into the NOC and SOC Collaboration in the implementation of managed services solutions Ownership, management, and operational implementation of ITIL-aligned processes. Infrastructure monitoring, ensuring availability and reliability of IT services Support and collaboration implementation of solutions with project management and bid office Ensuring effective transition from project delivery into operational support Manage vendor relationships related to infrastructure, security IT Governance & Compliance Develop, enforce, and maintain IT policies, procedures, and best practices to ensure operational efficiency and compliance. Internal and External IT service frameworks Own and drive security governance across the organisation Liaise with auditors, regulators, clients, and internal stakeholders on security and compliance matters Own and drive information security governance across the organisation Lead ISO 27001 compliance and audit readiness processes Leadership & Team Management Strategic reporting to the COO and executive leadership Act as a trusted advisor to internal departments and key clients Identify skills gaps and support training and capability uplift. Lead, mentor, and develop IT engineers and support staff. Foster a collaborative, accountable, and high performance culture. Identify skills gaps and support training and capability uplift. Support recruitment, onboarding, and succession planning within the IT function

REQUIREMENTS:

Technical Competencies: Architecture Database administration Infrastructure Quality management and assurance Systems design and integration Service management processes IT support troubleshooting Qualifications Experience: 3-year Degree / N-diploma (NQF 6) preferably in Information technology or related studies Min of 8 years' experience in IT leading the NOC and SOC environment Certifications and Licenses: Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) ITIL Practitioner V4 Certification CompTIA Network+ Microsoft Certified: Azure Administrator Associate AWS Certified SysOps Administrator - Associate SolarWinds Certified Professional (SCP) - Network Performance Monitor (NPM) ServiceNow Certified Implementation Specialist - IT Service Management (ITSM) Microsoft Certified: Azure Administrator Associate Additional Requirements: Solar Winds Service now (SNOW) Thousand eyes

ATTRIBUTES:

Strategic insight Change Management Innovation Performance Optimisation Dealing with Ambiguity Commercial Acumen Decision Making Advising and influencing Team Leadership Motivating and inspiring Networking Collaborating Ownership Continuous learning