Operations Head - Sandton (JHB)
Full-time
Headhunters
Requirements:
- Bachelors degree in business administration, Operations Management, or related field (Masters degree advantageous).
- 10+ years of progressive experience in operations, with at least 5 years in a senior leadership role.
- Proven experience overseeing multiple operational functions in a customer-focused environment.
- Strong background managing large-scale, multi-market contact centres.
- Demonstrated track record of driving operational improvements.
- Experience in project management, change leadership, and people development.
- Strong financial acumen, with proven experience in budget planning and cost optimisation.
- Familiarity with governance, compliance, risk, and crisis management frameworks.
- Standardise policies, procedures, and processes across departments.
- Continuously streamline operations to enhance efficiency, consistency, and integration.
- Benchmark and implement internal and external best practices.
- Collaborate with global and local stakeholders to ensure alignment with international standards.
- Provide strategic and operational oversight of large-scale contact centres across multiple markets.
- Implement KPIs, SLAs, and NPS frameworks to monitor and improve service levels.
- Lead and develop managers and teams, ensuring recruitment, training, and high performance.
- Drive customer and guest experience initiatives, embedding a culture of customer centricity.
- Champion service excellence through training, performance measurement, and feedback.
- Build a high-performance culture, fostering collaboration, engagement, and accountability.
- Lead cross-functional projects, ensuring technology adoption and operational readiness.
- Analyse data to evaluate operational performance and implement improvements.
- Manage risk, crisis response, compliance, and disaster recovery planning.
- Oversee IT asset management, systems resilience, and facilities management.
- Ensure safe, secure, and efficient operational environments across all business areas.
Vacancy posted 4 hours ago
Similar jobs that could be interesting for youBased on the Operations Head - Sandton (JHB) in Gauteng vacancy
- ...services. We are seeking an experienced and commercially minded Head of Data to lead and develop this strategically important... ...COO, the successful candidate will be responsible for driving operational excellence, strengthening data governance and quality standards...
- ...attentive service that meets the unique needs of every partnership we create.Job Description Our client is seeking a Finance Operations Clerk to join our Financial Controller team on a one-year contract. This role is ideal for a detail-oriented individual looking...
- ...Business, Education, training and technical support for anything and everything Apple.ÃÂÃÂ Job Description The Head of eCommerce Operations carries ultimate accountability for every order placed on istore.co.za and istorepre-owned.co.za (and their respective apps...
- Welcome to Footgear, where you can find the biggest brands at the best prices! We officially kicked off 21 years ago with the goal of getting the best shoe brands onto South African feet without breaking their pockets. WeâÃÂÃÂve grown from a small single store...
- e.tv is South AfricaâÃÂÃÂs biggest independent and free-to-air television channel. Established in 1998, the channel has been in existence for over two decades and appeals to all races, genders, ages and income groups.Filming Under the guidance of the producer...
- ..., vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Description Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to...
- ...seeking an experienced, highly organised, and discreet Personal Assistant to provide dedicated executive support to the Head of HR & Operations . This is a high-trust, high-visibility role. You will act as a gatekeeper, project coordinator, governance administrator...
- ...targets. Travel Trade Marketing Develop marketing programmes that support travel agency and trade partner sales. Create co-operative marketing campaigns with key travel trade partners. Support trade events, roadshows, product launches, and training initiatives...
- Key Responsibilities Clean offices, meeting rooms, reception areas and common spaces. Sweep, mop, vacuum and polish floors. Clean and sanitise kitchens, canteens and ablution facilities. Empty bins and dispose of waste according to company procedures. Replenish...
- Your Role This is an exciting opportunity to showcase your freight costing skills in a supportive team. You will play a key role in calculating accurate freight costs and helping win commercial business. You will enjoy a collaborative environment where your technical...
- ...field forward. In every store and every office, they build teams where everyone is an MVP and together, they tackle every challenge head on. Company Values: We Will - Love Athletes We Will - Stand for Equality We Will - Fight on Together We Will - Create...
- ...of user accounts and distribution groups. Assisting with mailbox administration and Microsoft Teams support. Monitoring the operational status of Microsoft cloud services and report identified issues. Assisting senior team members with maintaining Microsoft 365 security...
- ...related to legal queries, projects, and legal team activities. Proactively identify areas for process improvement within legal operations and implement solutions to enhance efficiency and effectiveness. Adhere to legal and company policies and procedures, ensuring...
- Legal Aid SA is a National Public Entity; a key contributor to South AfricaâÃÂÃÂs constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organization has a national footprint in all nine (9) provinces. Legal Aid SA is a...
- ...External and Internal). This function is done in conjunction with Head of Customer Service, the CGM and Regional specialist should be... ...including: Customer Experience Initiatives and Pilots Operational Process Improvements Technology and Digital Enhancements Member...
- An upmarket Digital Aesthetic Dental Practice in Rosebank, Johannesburg, is seeking an experienced HPCSA-registered Dentist to join their dynamic team. This is an exciting opportunity for a motivated and skilled dental professional with 46 years of Private Practice...
- ...to serve humanity. Job Description We are seeking a detail-oriented and reliable Warehouse Assistant to support warehouse operations, inventory management, and IT asset management activities. The ideal candidate will have 1 - 2 years' experience in a warehouse,...
- ...more than 50 offices on six continents, Meltwater is dedicated to personal, global service built on local expertise. Meltwater also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of...
- ...Machine Operator Location: JHB - Eastern Suburbs - Alrode - Gauteng Type: Contractor Overview: We are seeking a skilled Machine Operator to join our team. As a Machine Operator, you will be responsible for setting up and operating production machinery in...
- Requirements: Grade 12 / Matric Tertiary qualification in Sales, Business, Marketing, or related field advantageous Minimum 5 years’ proven external sales experience Extensive experience within the chemicals industry is non-negotiable Strong understanding...
- ...creditworthiness through on-site visits and enforce strict compliance with credit terms. # Key Account Management: Oversee sales operations for tier-one clients to consistently achieve strategic volume targets. # Strategic Market Expansion: Drive sustainable sales...
- ...an integral thread in the social fabric of our country and continues to play a crucial role in the national economy. The company operates seven breweries and 40 depots in South Africa with an annual brewing capacity of 3.1 billion litres. Its portfolio of beer brands...
- ...passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support. Key Responsibilities...
- ...30 years the business has grown and so has our ambition. We now operate across 27 countries and employ over 3,000 people. ItâÃÂÃÂ... ...Partnering Partner with senior leadership and department heads on financial strategy and commercial initiatives. Support business...
- ...financial services firm headquartered in Sandton, specializing in comprehensive wealth management... ...solutions. The Financial Services Operations Assistant provides critical... ...of financial planners. Operating from the head office on a full-time basis, this role ensures...
- Our client is seeking a Head of Regions to provide dedicated leadership, coordination and technical oversight to the Regional Managers... ...and structuring, as well as ensure alignment of regional operations with the organisation's strategic objectives, organizational KPIs...
- ...Salesforce development: flows, custom objects, integrations, and reporting Power Tools like Power BI reporting and DAX development for operational visibility Data infrastructure work: pipelines, database integrations, API connections Identify automation opportunities and...
- ...kitchen culture, and continuously strives to elevate the dining experience for our guests. The Head Chef will oversee menu development, kitchen operations, supplier relationships, stock control, receiving of stock, invoice verification, and food costing, while...
- With over 140 stores throughout the UK, Sleepmasters is one of the top multi-site bed retailers in the country. For 20 years we at Sleepmasters have developed our expertise in providing customers with the best quality beds, bedsteads and mattresses at unbeatable value.Introduction...
- ...Drive cost-saving initiatives, supplier performance management, and procurement transformation projects. Oversee purchasing operations, governance, compliance, and procurement audits. Manage inventory optimization, technical procurement, engineering spares, and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Operations Head - Sandton (JHB). Be the first to apply!
