Butler: Luxury Boutique Hotel (Franschhoek)

BUTLER – Luxury Boutique Hotel (Franschhoek) Our client, a Luxury Boutique Hotel in Franschhoek, is seeking to employ an experienced BUTLER to join their team. The successful candidate will embrace a commitment to providing service excellence and ensuring that the guest experience is prioritised above all else. Efficiency, attention to detail, and the ability to collaborate across departments will result in success within this role. Experience and Skills:

• Previous experience as a Butler, Concierge, or in a luxury hotel environment is essential.
• Excellent knowledge of food and beverage service standards.
• Proficiency in using restaurant POS systems.
• Excellent knowledge of Franschhoek area and surrounds
• Technical proficiency in operating various in-room technologies
• Excellent interpersonal skills to be able to interact with all guests
• Excellent communication skills in English, both written and verbal
• Excellent knowledge of food and beverage
• Exceptional attention to detail
• Ability to be always courteous, calm under pressure and putting guests first

Inherent Requirements:

• Matric
• Food and / Wine certificate course would be beneficial
• Ability to work shifts and be flexible in other departments
• Valid driver’s licence beneficial
• Preference will be given to candidates from Franschhoek and neighbouring areas

Main Responsibilities:

• Welcoming and Greeting: Welcome and greet guests using the appropriate levels of discretion, always using the correct forms of address
• Check-In and Check-Out: Assist with guest check-in and check-out processes, including offering valet service
• Room Introduction: Offer to unpack and settle guests into their rooms or suites, explaining all services and facilities in detail
• Assist with itinerary planning or booking of restaurants and activities
• Provide personalised services with a sense of urgency, priority, and dedication, ensuring a positive and memorable experience for each guest
• Develop and maintain detailed records of guests' preferences, including any allergies, likes, and dislikes, ensuring this information is communicated accurately to the relevant departments for both current and future visits, without compromising privacy.
• Communicate accurately and promptly with other departments to expedite the delivery of requested products and services and follow up on all guest requests
• Where required the Butler should assist with transfers & excursions for guests as a private guided host both on and off property
• Housekeeping: Pre-, post and during the guest stay be involved with the daily cleaning & turndown services
• Food & Beverage: Have comprehensive knowledge of all F&B offerings within the company. Personalised Food & Beverage offerings should be provided directly by the Butler i.e., in-room breakfast set-up and preparation in conjunction with a Chef where required. Detailed wine, spirits and food knowledge is required
• Support other departments to help them deliver their services effectively and efficiently
• Notice and communicate opportunities to further improve quality standards in the service provided
• Be able to process all guest charges on various platforms from Restaurant POS to Protel

Remuneration Details: Competitive Basic Salary plus Benefits (Add-on approach)

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