Dedicated Support Engineer (S2 – Networks & Security. Cloud & Business Applications) (CPT Onsite)

Datafin was established in 1999 due to the need for a specialized IT recruitment solution. We offer a personalized and flexible recruitment service, specializing in providing both client and candidate with the perfect fit. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. Datafin’s Goals: Datafin strives to be recognised as the best recruitment company in Cape Town and Johannesburg, using ethical business principles, focusing on technology driven industries and sourcing highly skilled people for cutting edge companies, thereby ensuring sustained profitability and adding value to all stakeholders. Datafin has a 15 year track record in providing reputable companies with like-minded suitable people. In the process, we have established and sustained, mutually beneficial relationships with a large portion of the Cape Town commercial sector. Our success has cultivated a sense of trust with candidates and clients alike and as a result we have a large network of candidates to draw from at any given time.ENVIRONMENT: DELIVER consistent, high-quality technical support that keeps client environments stable, secure, and performing as the next Dedicated Support Engineer (S2 - Networks & Security, Cloud & Business Applications) wanted by a dynamic ICT Service Provider in Somerset West. You will be responsible for handling support requests, troubleshooting technical issues, assisting with escalations, and contributing to ongoing improvements across systems and processes. This is a role for someone who enjoys solving problems, working with structure, and taking ownership of tasks from start to finish. Applicants will require 4-5 years suitable work experience including strong troubleshooting, problem-solving skills and the ability to handle increasing complexity over time. You must also possess a valid Driver's Licence and own reliable car, and this role will require regular travel to client sites.

DUTIES:

Support & Troubleshooting (Core) - Handle incoming support requests via the Helpdesk system. Diagnose and resolve user, system, and network-related issues. Ensure all work is logged clearly with notes and next steps. Follow structured troubleshooting processes. Escalation & Technical Support - Escalate issues when required with clear and complete information. Support higher-level troubleshooting where needed. Follow escalation paths and processes correctly. Assist in resolving more complex technical issues over time. Systems & Stability - Contribute to maintaining stable and reliable client environments. Identify recurring issues and flag for improvement. Assist in implementing fixes and preventative measures. Documentation & SOP Compliance (Non-Negotiable) - Follow all SOPs and internal processes. Document work clearly and consistently. Update knowledge base articles where required. Ensure no work is completed without proper logging. Communication & Professionalism - Communicate clearly with clients and internal teams. Provide regular updates on work in progress. Manage expectations professionally. Maintain a calm, solution-focused approach.

REQUIREMENTS:

4-5 Years relevant work experience. Strong troubleshooting and problem-solving ability. Ability to handle increasing complexity over time. Continuous improvement in technical capability. A valid Driver's License and own reliable car and this role will require regular travel to client sites.

ATTRIBUTES:

Enjoys solving problems and working with systems. Is organised and follows process naturally. Communicates clearly and professionally. Takes pride in doing work properly. Is reliable, consistent, and accountable. Wants to grow in a technical environment.