German Speaking Customer Service Consultant - Remote
Full-time
RMV Solutions Recruitment
GERMAN CUSTOMER SERVICE & SALES REPRESENTATIVES - REMOTE Start date 11 May 2026 Brief CSSR Job description
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
- Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call centre environment
- Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
- Located in South Africa
- Permanent residence permit/ South African ID holders only
- Excellent Computer literacy & technical skills
- No criminal record.
- Flexibility to work shifts
- Previous customer service experience preferred
- Remuneration: R200 000 CTC per annum Plus incentives and fully paid Medical Insurance.
- Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
- Operational hours:24/7; 365 days per year.
- Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
- Specific operating hours may apply depending on account allocated TBD in interview stage (however flexibility is key)
- Training: 4 weeks (Fully Paid).
- Probation period: 4 months
- Health insurance benefit (Paid for by the Company)
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections are accepted.
- UPS Solution required during load shedding (Inverters available for purchase or own solution accepted).
Vacancy posted more than 2 months ago
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