Residential Property Manager

POSITION: RESIDENTIAL PROPERTY MANAGER
LOCATION: JOHANNESBURG
ABOUT US
At Quorum Property Group, we are dedicated to making a positive impact on society and the economy.
Our commitment to effective building management ensures that we provide exceptional service to all our tenants.
Quorum Property Group excels in Property Management and Development across Commercial, Residential, and Student Portfolios.
We offer our tenants the opportunity to live in exceptionally well-maintained, modern units at affordable rates.
If you are looking to join a company that supports your personal and professional growth and provides the necessary guidance to help you reach your full potential in the Property Industry, we encourage you to apply for this position.
About the Role
The Property Manager is the primary point of contact responsible for overseeing and managing the various functions that ensure the smooth and successful operation of the building.
You will lead the onsite team daily, driving high performance and ensuring exceptional results are achieved.
Your main goal will be to ensure all functions operate at optimal levels, including leasing, renewals, responding to general tenant queries and maintaining high data integrity on CRM and Property Management systems.
Additionally, you will ensure that operations and the general upkeep of the property is maintained to the highest standards, while guiding the team and provide efficient and effective service to all tenants.
The Property Manager needs to foster a positive property culture for both team members and tenants, creating an environment that is welcoming, collaborative, and enjoyable to be part of.
The duties will include, but are not limited to:
LEASING
Achieve positive leasing outcomes and meet occupancy targets.
Proactively contact and follow up with all new leads in a timely manner.
Coordinate and facilitate viewing appointments for prospective tenants.
Process rental applications in accordance with company policies and procedures.
Collect signed lease agreements and ensure all payments from new tenants are received and recorded.
Deliver an exceptional tenant leasing experience by maintaining the prescribed turnaround.
Prepare and submit accurate leasing reports promptly and within required timelines.
Utilize the Company's CRM and Property Management Systems in accordance with established procedures and data management standards.
TENANT ONBOARDING
Facilitate move-in appointments for new tenants, including biometric registration and parking bay allocation (where applicable).
Ensure all new tenants complete a move-in inspection with an onsite team member, addressing any issues identified during the inspection.
Accurately and promptly load new tenant lease agreements onto the system, ensuring that tenant and landlord information is correctly captured.
Verify that all financial recoveries and charges are accurately entered and processed within the company's Property Management System in a timely manner.
TENANT OFFBOARDING
Confirm receipt of a valid notice to vacate in accordance with the terms of the lease agreement.
Raise any applicable penalty fees on the tenant's account promptly and ensure all outstanding balances are settled before the tenant vacates.
Update the company CRM and Property Management Systems to accurately reflect tenant vacate details, including vacate date, billing stop date, and removal of biometric access.
Facilitate move-out appointments in collaboration with the onsite team to ensure a smooth and professional handover.
Work closely with the Billing Department to ensure all move-out damages and final utility recoveries are included on the tenant's final invoice.
Ensure the tenant's account is properly closed once all final charges have been processed and payments reconciled.
Coordinate the refund or retention of the tenant's deposit in accordance with company policy and based on final inspection outcomes.
TENANT RENEWALS
Achieve and maintain positive tenant retention rates through proactive relationship management.
Deliver exceptional tenant experiences to support strong lease renewal outcomes.
Send renewal offers to tenants at least 60 days prior to lease expiry.
Track and collect tenant renewal responses promptly to ensure smooth transition and continuity of occupancy.
Maintain accurate, up-to-date reports on all tenant renewals, including offer status and outcomes.
Process lease renewals by updating tenant accounts to reflect the new lease period, top up deposit, revised rental amounts, and any other applicable financial recoveries.
PRE-BILLING
Ensure all financial recoveries (including monthly rent, utilities, parking, maintenance recoveries, and other applicable charges) are accurately reflected on tenant invoices.
Verify that all tenant migrations are completed and finalized before invoices are processed and distributed.
Recover utilities promptly and accurately, ensuring billing aligns with actual consumption and company procedures.
Apply and recover penalties or fines for tenants who have received warnings or incurred violations, ensuring these are reflected on the next billing cycle.
Ensure recovery of all administrative fees in accordance with company policy.
Process tenant vacates by stopping billing promptly once a tenant's lease ends and ensuring no further charges are applied.
Review and assess pre-billing reports to identify and resolve any discrepancies before invoices are issued to tenants.
Submit final pre-billing reports accurately and within required deadlines.
COLLECTIONS
Achieve positive collection results by working proactively with the Collections Department and onsite team to minimize arrears.
Ensure timely issuance of letters of demand to tenants with outstanding balances.
Escalate non-paying or high-risk tenants to management promptly for further action.
Maintain up-to-date and accurate collections reports, reflecting current payment statuses and follow-up actions.
Verify that all tenant payments are correctly allocated to the appropriate tenant accounts in the Property Management System.
Collaborate with the Collections Department and onsite team to manage cases involving absconded or evicted tenants, ensuring accurate documentation, account updates, and recovery of outstanding balances.
OPERATIONS
Conduct weekly building inspections to ensure that cleaning, hygiene, gardening, maintenance, and security standards are consistently maintained at a high level.
Manage and coordinate maintenance appointments, ensuring timely and professional attendance by the property caretaker.
Escalate any concerns or issues identified during inspections to the Operations Manager for prompt resolution.
Facilitate communication related to maintenance projects, such as upcoming fumigation, repairs, or upgrades, keeping tenants informed as required.
Monitor activities that may impact operations or tenant experience, such as power outages or other disruptions, and ensure timely communication and updates are provided to tenants.
RESIDENT MANAGEMENT
Deliver exceptional tenant experiences by maintaining professional relationships, responding to queries timeously, and providing courteous, helpful, and friendly service.
Encourage positive tenant feedback by driving reviews on social media and other relevant platforms.
Promptly and professionally resolve tenant complaints, ensuring issues are handled efficiently and to the tenant's satisfaction.
Conduct tenant satisfaction surveys to monitor and improve service quality.
Ensure tenants comply with house rules and lease terms and elevate to management any tenant whose behavior negatively impacts others.
Attend to general tenant queries (e.g., parking, statements) accurately and in a timely manner.
Be available after hours for emergency-related issues, including noise complaints, criminal activity, power outages, water outages, and other urgent situations affecting tenants.
REQUIREMENTS:
Matric / Grade 12 non-negotiable.
Degree in a relevant field would be advantegous.
3 + years' experience as a Residential Property Manager.
Excellent attention to detail and organizational skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Professional.
Own reliable transport.
#J-*****-Ljbffr