Field Support Technician
R 16,500 - 23,500 per monthFull-time
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Looking for your next move as a Field Support Technician? A growing established company in Sandton, Gauteng wants to hear from you. The right person will be hands-on, organised, and easy to work with.
Expect a structured environment with clear processes and strong leadership. The company supports further study and professional development where relevant. Do not wait — submit your details and take the next step.
Discretion and confidentiality are essential given the sensitive nature of the work.
Responsibilities
- Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
- Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
- Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
- Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
- Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
- Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
- Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
Requirements
- A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
- Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
- Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
- A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
- CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
- Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
Qualifications
ITIL Foundation CertificationVacancy posted 1 day ago
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