Contract Manager - Security Operations

Servest is the destination for forward thinking, integrated solutions for all your facilities management requirements. Our high-performance culture is focused on our customers so that we can develop Servest on a strong foundation for sustainable and profitable growth. A feature of this strategy is the extension of empowerment into our African markets through training, associations, partnerships and joint ventures. The aim is to create a foundation for sustainable growth through local capacity building. Job Context Servest Security has an open vacancy for a Contract Manager: Security Operations to take full responsibility for the operational oversight, coordination, and performance management of Sasol Head Office. This is a key leadership role responsible for ensuring service excellence, operational compliance, and client satisfaction across within the contract. The successful candidate will lead site operation, manage staff performance, maintain strong client relationships, and ensure all contractual requirements are consistently met. Minimum Requirements Grade A PSIRA Registered. Matric and a relevant tertiary qualification in Security Management, Operations Management, Business Management or a related field. Minimum of 5 years' management experience within the Security Industry. Valid driver's licence and own reliable vehicle. Firearm Competency for Business Purposes (Handgun, Shotgun and Rifle) advantageous. Must be competent in Microsoft Word, Excel, PowerPoint and Outlook. Strong report writing and investigation skills. Excellent communication, stakeholder management and leadership skills. Ability to implement, maintain and enforce company policies and procedures. Strong organisational, planning and problem-solving skills with high levels of integrity, accountability and attention to detail. A professional individual who is able to represent the Servest Group's brand image. Duties & Responsibilities The daily management and running of the contract in liaison with the Branch Manager. Build and maintain strong relationships with clients and key stakeholders. Manage all site personnel including induction, training, development, performance management and discipline. Responsible for all Industrial Relations and Health & Safety matters on site. Conduct risk assessments and implement appropriate risk mitigation measures. Attend to incidents, conduct investigations and compile detailed incident and investigation reports. Compile and submit monthly operational and client reports. Manage contract profitability through effective control of labour, overtime, leave and operational costs. Assist with the preparation and management of rosters to ensure contractual compliance and adequate staffing levels. Ensure sites are staffed and covered in accordance with contractual obligations at all times. Conduct site inspections and after-hours visits as required. Manage customer and staff complaints promptly, professionally and effectively. Drive continuous improvement initiatives to enhance operational performance and customer satisfaction. Deadline:11th June,2026