Receptionist / Office Administrator (Cape Town)

At Excellerate JHI, we offer comprehensive guidance and support to property owners and occupiers, covering every aspect of their property strategies. From development to buying, selling, leasing, valuing, and asset management, our dedicated professionals are there to provide expert advice every step of the way. With a collective experience of over 100 years in the local and global property services market, Excellerate JHI guarantees that our clients achieve meaningful outcomes through our wide range of services. Our property professionals, optimize client assets by blending their in-depth knowledge of local markets with specialised expertise, premier tools, and abundant resources. What sets Excellerate JHI apart is our commitment to service excellence, innovation, and tailor-made solutions. Our dynamic culture has propelled us to become a market leader and a trusted name in commercial property services. By joining our team, you will have the opportunity to work with like-minded professionals who strive for excellence, embrace innovation, and deliver exceptional solutions to our esteemed clients. Embark on a rewarding career journey with Excellerate JHI, where your talent will be nurtured and your potential unleashed. Take the first step today by exploring our available positions and join us in shaping the future of real estate services.About the role As a receptionist at our company, you will receive and handle walk-in clients and visitors and to answer switchboard in such a way that it projects a professional image of the centre and maintaining a pristine reception area, responsible for controlling the bookings for meeting rooms. General administrative support in terms of procurement administration, Support to leasing and compiling management packs, as well as collating tenant turnover statistics will also form part of this position in supporting the centre management team. The candidate will also be required to work as Customer Services Officer over some weekends or public holidays. Note also required to work on alternate weekends, with day off in the week What you will bring Inherent requirements for the position (non-negotiable) Grade 12 or equivalent 3 years relevant experience in an administrative environment. Experience on managing a switchboard Retail shopping centre experience Excellent telephone etiquette and communication skills. Computer literacy (MS Office) Additional demonstrable requirements: Experience in a client facing role in a shopping centre / property management environment will be a strong recommendation. Methodical approach to tasks and attention to detail. Ability to work collaboratively as part of a team. Ability to multitask effectively and manage multiple priorities. Strong interpersonal skills for engaging with clients, visitors, and team members. Strong administration skills. What you will be doing You will be responsible for the following: Receive walk-in enquiries / complaints from members of the public and direct and assist accordingly Assist the Security, Cleaning and Parking contractors with all requests. Give directions to the public (walk-ins) re the location of specific offices. Wheelchair bookings (where relevant) Receive tenant enquiries / complaints, (via telephone / in person / in writing). Log complaint / request on the Call & Query System and assign the query to the appropriate person. Follow up on progress of action, if feedback has not been received before deadline. Reception duties at front desk of office reception (public/tenants/contractors) Operation of Switchboard Update emergency contact numbers and tenant telephone numbers. Take and relay messages for building staff. Make bookings for auditorium, where applicable Liaise with service providers where applicable Send circular letters to clients during break-downs (example: air-con/lifts) General typing for the Building Manager Send, sort and distribute post PA announcements where applicable Assist all teams where required, including procurement and leasing Compiling tenant turnover statistics