Finance & Insurance Manager - Cape Town (Western Cape)

Motus is South Africa’s leading automotive group, employing over 16 700 people globally. Job Purpose We are seeking an experienced, customer-focused Finance & Insurance (F&I) Manager to join our dealership network in Cape Town (Western Cape). The successful candidate will be responsible for managing all finance and insurance processes relating to vehicle sales while ensuring full compliance with South African legislation, OEM standards, and dealership policies. The F&I Manager plays a critical role in delivering exceptional customer service, structuring finance solutions, maximising dealership profitability, and maintaining strong relationships with finance houses and insurance providers. Key Responsibilities Finance & Insurance Sales Facilitate vehicle finance applications through approved financial institutions. Present finance and insurance solutions tailored to customers' needs. Promote and sell value-added products (VAPs), including: Extended warranties Service and maintenance plans Tyre and rim insurance Scratch and dent cover Credit life insurance Asset protection products Tracking and telematics products Other approved dealership products Maximise F&I gross profit while maintaining ethical sales practices. Customer Experience Meet customers to discuss finance and insurance options. Clearly explain finance agreements, costs, interest rates, and contractual obligations. Ensure customers understand all products before signing agreements. Deliver a professional and compliant customer experience. Compliance & Governance Ensure compliance with: Financial Advisory and Intermediary Services (FAIS) Act National Credit Act (NCA) Protection of Personal Information Act (

POPIA

) Financial Intelligence Centre Act (FICA) Consumer Protection Act (CPA) Treating Customers Fairly (TCF) principles OEM standards and dealership policies FSCA regulatory requirements Maintain accurate documentation and ensure all compliance files are audit-ready. Administration Prepare finance documentation accurately and timeously. Submit finance applications electronically. Obtain customer signatures on all legal documentation. Verify supporting documents. Ensure vehicle registration and licensing documentation is completed correctly. Monitor deal progress from approval through to vehicle delivery. Manage funding processes with banks and finance houses. Relationship Management Develop and maintain strong working relationships with: Major banks and finance houses Insurance providers OEM representatives Sales Managers Sales Executives Dealer Principal Customers Minimum Requirements Understanding of the compliance governing the retail industry would be an advantage. Knowledge of the NCA, CRA, FAIS, FICA. Accredited by the FSP and mandated to perform NCA functions before (s13 mandate) Possess the relevant Continuous Professional Development points within the stipulated time-frames Valid South African driver's licence Qualifications Grade 12 (Matric) Credit Management Diploma would be advantageous In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits. Experience 3 years' experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment. Proven track record in achieving finance and insurance targets. Experience working with major South African finance houses. Knowledge of OEM dealership systems and processes. Knowledge Strong understanding of: Vehicle finance structures Vehicle insurance products Value-added products Finance house requirements National Credit Act FAIS legislation FICA requirements POPIA Consumer Protection Act Dealer Management Systems (DMS) Microsoft Office Skills Exceptional negotiation skills Sales and closing ability Financial analysis Relationship management Customer service excellence Strong communication skills Attention to detail Administration and document management Time management Problem-solving High ethical standards Key Performance Indicators (KPIs) The successful candidate will be measured on: Finance penetration % Insurance penetration % Value-added product penetration Gross profit per deal Deal funding turnaround time Compliance audit results Customer Satisfaction Index (CSI) OEM F&I performance standards Bank approval ratios Accuracy of documentation Competencies Integrity and professionalism Customer-centric approach Commercial awareness Results-driven mindset Ability to work under pressure Team collaboration Adaptability Accountability Sound judgement Ethical decision-making Closing Date 24 August 2026