Junior Customer Service Agent- Johannesburg

BCE Foodservice Equipment (Pty) is a leading supplier of kitchen utensils, industrial cookware and commercial kitchen appliances to the foodservice industry in Africa. BCE Foodservice Equipment was founded in 1987 and established a reputation for exceptional service and superior quality products. BCE has built on its reputation as Southern Africa’s leading supplier of kitchen utensils, industrial cookware and commercial kitchen appliances by expanding into the African Continent and Indian Ocean Islands. We carry a range of more than 6,000 products, all of which are best of breed and sourced from reputable local and international suppliers. Our head office is based in Johannesburg with branches in both Cape Town, Durban as well as a full showroom and warehouse in Lagos, Nigeria. In our Johannesburg branch we have the largest showroom of its kind in Africa, where potential buyers are able to view our product range in its unpacked state, replicating our product range found in our comprehensive catalogue.Job Description We currently have a vacancy for a Junior Customer Service Agent based in Johannesburg and we looking for a vibrant, energetic, and customer-focused individual to join our team. The successful candidate should have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. Key duties and responsibilities (including but not limited to): Process all customer transactions accurately and timeously. Manage orders from entry to finalisation. Manage all customer feedback requirements regarding order statuses, Backorder reporting and general inquiries in adherence to all policies and procedures. Develop positive relationships with customers and provide professional Customer Service and Support. Foster relationships with internal colleagues and relevant business departments. Use initiative and be proactive in resolving customer queries promptly. Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution. Requirements, skills and attributes: Grade 12/Matric equivalent Qualification in Sales - distinct advantage Previous experience in a customer service department and/or a call centre (distinct advantage) Excellent communication skills (both verbal and written) Excellent command of the English language Data capture accuracy & attention to detail Ability to manage customer's expectations Customer focused - ability to excel in the provision of service Energetic/shows initiative and have ability to work under pressure Ability to consistently deliver quality service even when under pressure Time management skills and self-starter Product application knowledge of catering equipment an advantage PC literate (SAP, Microsoft Office packages including outlook) Excellent listening skills Problem solving ability Team player