Customs Affairs - Stops Compliance Agent
DHL
DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as The logistics company for the world. What You'll Do Manage Customs stops and detained shipment cases from allocation to resolution. Keep customers informed and guide them on outstanding documents, charges and next steps. Review Customs EDI responses and ensure accurate, complete documentation is submitted. Work closely with Customs, Other Government Agencies and internal DHL teams to resolve cases. Maintain accurate case records, system updates and supporting documentation. Follow up and escalate delayed or ageing cases appropriately. Support the management of penalties, examination charges, non-compliance cases and unresolved shipments. Support compliance reviews, audits and continuous improvement activities. What We're Looking For Matric/Grade 12 or equivalent. Customs Clearance Parts 1 and 2, or an equivalent recognised Customs-clearance qualification. Minimum 2 years' relevant experience in Customs stops, import clearance, or compliance within a courier, express or freight-forwarding environment. Good working knowledge of Customs import and stopped-shipment processes. Strong communication, customer service and problem-solving skills. Excellent attention to detail with the ability to manage multiple time-sensitive cases. Proficiency in Microsoft Outlook, Word and Excel.
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