Accountant (Debtors)
Full-time
Pro Tem
Main Purpose of job:
- You will be responsible for managing and optimizing the debtors' ledger, ensuring timely collection of outstanding debts, resolving customer queries and processing payments efficiently.
- This role requires an eye for detail, strong communication skills, a proactive approach to problem-solving, and the ability to work collaboratively with internal teams and external clients.
Debt Collection:
- Implement effective debt collection strategies to minimize outstanding debts.
- Contact debtors via phone, email, and written correspondence resolve payment disputes.
- Maintain accurate records of all communication arrangements with debtors.
- Monitor and follow up on overdue accounts, initiating legal and debt insurance action when necessary.
- Send out monthly statements to all debtors.
Payment Processing:
- Receive and process payments from debtors, ensuring accuracy and compliance with company policies.
- Reconcile payments received with outstanding invoices and update the debtors' ledger accordingly.
- Collaborate with the debtors to resolve any discrepancies or issues related to payments and escalate any unresolved matters to management for intervention and assistance.
Debtors Ledger Management:
- Maintain and update the debtors' ledger with accurate and up-to-date information.
- Allocate all payment in accordance with customer remittances.
- Perform regular reconciliations of the debtors' ledger to ensure accuracy and completeness.
- Generate reports on outstanding debts, aging analysis, and collection performance for management review.
Customer Service:
- Provide excellent customer service to debtors, addressing inquiries and concerns in a professional and timely manner.
- Work closely with internal stakeholders, including sales and customer service (operations) teams, to resolve customer issues and improve debt collection processes.
- Attending regular meetings with debtors to build relationships and resolve queries.
Compliance and Documentation:
- Submission of monthly reports required by clients.
- Ensuring compliance with relevant debt insurance processes for non-paying customers.
- Following the Maintain proper documentation of all debt collection activities, including correspondence, payment agreements, and legal proceedings.
Process Improvement:
- Identify opportunities to streamline debt collection and payment processing procedures.
- Implement improvements to enhance efficiency, accuracy, and customer satisfaction
Vacancy posted 20 hours ago
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