Business Service Lead
Standard Bank
Job Overview
Business Segment: Personal & Private Banking
Company: Standard Bank of South Africa
Location: ZA, GP, Johannesburg, 30 Baker Street
Job Type: Full-time
Job Ref ID: 80453471A-0001
Date Posted: 6/19/2026
Save Job
The Infrastructure & Operations (I&O) Business Service Lead is responsible for driving operational excellence across IT Service Management (ITSM) practices within the Infrastructure & Operations portfolio. The role supports governance, coordination, reporting, and stakeholder engagement across Incident, Problem, Change, and Configuration Management processes, ensuring adherence to service management standards, operational controls, and data quality requirements. The incumbent works closely with Infrastructure Leads, Technology Owners, Architects, Practice Leads, and ITSM stakeholders to improve service stability, resolve operational challenges, and drive continuous improvement.
The role facilitates Problem, Incident, and Change Management activities by coordinating resolutions, supporting major incident processes, managing change governance, and improving operational reporting. The Business Service Lead ensures effective CMDB management, accurate service data, service availability tracking, and monthly ITSM reporting to support portfolio governance and technology stability. The role contributes to maintaining resilient, efficient, and high-performing technology services across the organisation.
Qualifications
Type of Qualification: First Degree
Field of Study: Computer Science, Information Systems, Business Information Technology, or related discipline
Experience Required
Service Management & Technology Operations
Technology
5-8 years
Proven experience in IT Service Management, Infrastructure Operations, or Technology Service Delivery environments. Strong knowledge of Incident, Problem, Change, Configuration, and Major Incident Management processes. Experience facilitating stakeholder engagement across technology and business teams, managing service governance activities, and producing executive-level operational reporting. Exposure to CMDB management, service availability reporting, IT operational risk management, and technology service improvement initiatives. Experience working within large-scale enterprise environments and familiarity with Agile delivery practices will be advantageous.
Additional Information
Behavioural Competencies
Articulating Information
Checking Things
Developing Strategies
Establishing Rapport
Exploring Possibilities
Following Procedures
Generating Ideas
Making Decisions
Providing Insights
Showing Composure
Team Working
Upholding Standards
Technical Competencies
Incident Management
Problem Management
Change Management
Major Incident Management
Configuration Management Database (CMDB)
Service Level Management
IT Service Management (ITSM)
IT Operations Governance
IT Risk Management
Service Reporting and Analytics
Stakeholder Management
Information Technology Infrastructure Management
Vendor and Third-Party Coordination
Knowledge of Banking and Financial Services
Service Management Processes
Save Job
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on View phone number on za.workus.org or View email address on za.workus.org
- ...Job Overview Business Segment: Insurance & Asset Management Company: Standard Exec and Trust Limited Location: ZA, GP, Johannesburg... ...5-7 years The role requires experience in financial services. An understanding of offshore financial environment and experience...
- ...Reference: CPT000055-MC-1 We are seeking a skilled Service Technician to install, maintain, and repair laboratory equipment - Johannesburg The ideal candidate will have a solid understanding of basic electronics and mechanical systems, ensuring equipment operates efficiently...
- ...A leading South African payment solutions provider that facilitates secure bill payments, prepaid services, and traffic fines via online platforms and a vast retail network, is seeking a dynamic, proactive Business Development Lead to drive exponential transaction growth...
- ...Job Overview Business Segment: Personal & Private Banking Company: Standard Bank of... ...Save Job To proactively direct the Service Lifecyle management of large and complex... ...systems, vendors, and dependencies, by leading teams across multiple portfolios and geographies...
- ...supporting and enhancing critical risk, pricing, workflow, and reporting platforms across the business. This role offers exposure to complex financial products, market-leading quantitative systems, and the opportunity to influence the future direction of quantitative business...
R 30,000 per month
...Reference: CM000527-TdS-1#SHIFTINTOHIGHCAREER by joining an Insurance and Financial Services Provider that seeks the expertise of a Business Development Lead for their Motor Dealer Division Minimum Requirements Must have a minimum of 3 years experience in Business...- ...This Role Could Be Perfect For You If... You enjoy building businesses. You love meeting customers and creating opportunities.... ...to hear from you. About the Group Heat Exchanger Retube Services (HERS) An industrial services business specialising in heat...
- Our client is a leading investment banking institution focused on delivering cutting-edge quantitative and technology solutions across Financial Markets. They are seeking a Team Lead: Quantitative Business Analysis to oversee the implementation, support, and enhancement...
- ...brands. Job Description Permanent Role Work set up: Hybrid HelloKindred is looking for a Global Business Development Lead (Marketing Services Account-Based Growth) to join our dynamic commercial partner team based in Johannesburg, South Africa (hybrid)....
- ...Are you a commercially driven, well-connected professional within the LIQUOR INDUSTRY ? We are looking for a dynamic Business Development Lead to drive growth, expand market presence, and build strong strategic partnerships across Route-to-Market channels, On-Trade,...
- ...HR Lead – Southern Africa & Payroll Shared Services Location : Johannesburg, South Africa Are you passionate about growing and transforming companies... ...global operations while remaining a trusted local business partner? In the context of our growth, Enko...
- ...Manager: International Tax and Transactions Services - Business / Corporate At EY, you’ll have the chance to build a career as unique as... ...In EY Tax, you’ll have the opportunity to help the world’s leading multinational organizations solve complex tax issues. You’ll...
R 750,000 - 900,000 pa
...Hire Resolves client in the Engineering industry is urgently seeking the expertise of a Structural/Civil Business Unit Lead in Pretoria/Johannesburg. Responsibilities: Provide leadership to the Structural/Civil Division Provide technical guidance to Structural...- ...A fast-growing Managed Services Provider (MSP)Company specialising in managed IT services and cybersecurity solutions for South African businesses is looking for a motivated, results-driven New Business Development Executive to help expand our client base and build long...
- ...Description To Lead the Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to... ...dependencies during the Product Life-Cycle. Ensure alignment across Business Analysis, Development, Quality Assurance and Environment to...
- ...Job Description ~ Drive and manage the Management Information (MI) and Business Intelligence (BI) across the business, taking the overall strategic objectives, high nett worth clients' perspectives, regulative requirements, global trends and data into account, analysing...
R 340 - 400 ph
...and IT consulting firm is seeking a detail-oriented Business Analyst to join their professional services team on a 3 year contract. The successful candidate... ...Maintain clear lines of communication between technical leads, project managers, and client business units....- ...within the Poultry sector by overseeing technical, marketing, and business initiatives across the Specialty Foods division. Oversee the... ...relationships while driving new business development Lead the implementation and execution of projects to drive volume and...
R 30,000 - 40,000 per month
...FINANCE SUPERVISOR / LEAD ACCOUNTANT Vereeniging, Gauteng R30,000 R40,000 per month Reference... ...of commercial and industrial clients. The business operates within a fast-paced operational environment focused on service excellence, operational efficiency, and...- ...VIP Services Manager | Kempton Park | Permanent Lead the delivery of a premium, personalised experience for high-value casino guests. This is a strategic... ...integrated and differentiated guest journey aligned to business objectives. You will also oversee VIP performance...
- ...My client is looking for an Engineering Team Lead who is passionate about building scalable systems while growing and leading a strong... ...environment where engineering is seen as a core driver of business success. Expect to work on impactful, large-scale projects where...
- ..., and trade professionals, is seeking a Business Systems Manager oversees the implementation... .... Project & Implementation Delivery: Lead system upgrades, implementations, and... ...Advantageous): ITIL Foundation / Practitioner (Service Management) Project Management (PMP,...
- ...A forward-thinking solutions provider, known for delivering innovative services across technology and business operations, is seeking a motivated Team Lead. The organisation is built on collaboration, integrity, and performance excellence, with a focus on empowering people...
- Key Responsibilities Lead and manage the full supply chain function including procurement, expediting, logistics, and warehousing... ...implement supply chain strategies aligned with project timelines and business objectives Source, evaluate, and manage local and...
- ...Description Lead and oversee complex, cross-functional business optimisation initiatives from concept through to implementation and benefits realisation; Guide project scoping, problem definition, data analysis, solution design, and implementation planning; Ensure...
- ...item (all-risk) insurance - is seeking a Lead Quality Assurance Manager who will lead,... ...(Web & App-based, UX focus). Financial services or insurance experience is an advantage.... ...statuses and defect trends into plain-language business impacts for stakeholders. People...
- ...My client, a forward-thinking orginisation within the information technology space, is looking for an experienced Engineering Team Lead to take ownership of a cross-functional development team and drive delivery excellence. This opportunity is ideal for a senior...
- ...eCOA UAT Lead. Poland/Bulgaria/South Africa - Home or office based. Minimum of 3 years... ...streamlining our processes adding value to our business and meeting client needs Track project... ..., or eClinical/Clinical field or related services/industry. Comfortable managing a...Remote job
- Technical Solutions Lead | Sandton, Johannesburg Join a leading ultra-luxury safari operator and experiential travel company as a Technical... ...solutions are secure, scalable, supportable, and aligned with business objectives. You will collaborate with developers, infrastructure...
- ...Lead Business Analyst Investment Platforms Are you a seasoned Business Analyst with deep investment experience, ready to lead impactful change in a dynamic financial services environment? Join a forward-thinking team where your expertise will shape the future of investment...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Business Service Lead. Be the first to apply!
