Sales Account Manager (Industrial / Chemical)

Requirements:

• Tertiary qualification in Chemical Engineering, BSc Chemistry, Analytical Chemistry, or a related scientific discipline.
• Minimum 5–7 years' experience within the chemical or industrial industry.
• Proven experience in sales, account management, and business development.
• Demonstrated track record of achieving sales and profitability targets.
• Experience managing key accounts and negotiating commercial agreements.
• Strong sales, marketing, and business development expertise.
• Proven customer relationship management and networking abilities.
• Proficiency in CRM systems.
• Strong negotiation and contract management skills.
• Strong commercial and financial acumen.
• Ability to analyse customer requirements and develop tailored solutions.
• Intermediate to Advanced Microsoft Excel skills.
• Strong presentation, communication, and influencing skills.
• Experience in account planning and sales forecasting.
• Strategic thinking and problem-solving abilities.
• Ability to manage multiple priorities and stakeholders effectively.
• Strong analytical, planning, and organisational skills.
• Results-driven approach with strong accountability and ownership.
• Resilience, adaptability, and a continuous improvement mindset.
• Valid driver's licence.
• Willingness to travel as required.

Responsibilities:

• Identify and pursue new business opportunities within existing and prospective customer accounts.
• Develop and execute account plans to achieve sales, profitability, and market share objectives.
• Drive revenue growth through the promotion of products, solutions, and value-added services.
• Lead commercial negotiations and secure long-term sales agreements and contracts.
• Identify cross-selling and upselling opportunities across the product portfolio.
• Support the achievement of regional and national sales targets.
• Develop and maintain strategic relationships with customers at operational, technical, procurement, and executive levels.
• Build customer loyalty through proactive engagement and effective account management.
• Ensure high levels of customer satisfaction by delivering responsive and value-driven solutions.
• Understand customers' business objectives, challenges, and operational requirements.
• Act as the primary point of contact for assigned customer accounts.
• Manage the sales pipeline and maintain a healthy flow of opportunities.
• Track opportunities throughout the sales cycle and drive conversion from prospect to customer.
• Ensure accurate sales forecasting and reporting.
• Monitor account performance against sales targets and implement corrective action where required.
• Maintain accurate customer and opportunity records within the CRM system.
• Develop and implement strategic account plans aligned with customer and business objectives.
• Analyse customer operations, market trends, and competitive activities to identify growth opportunities.
• Collaborate with internal stakeholders to develop commercial strategies and customer-specific solutions.
• Drive joint business planning initiatives with key customers.
• Ensure alignment between customer requirements and organisational objectives.
• Take ownership of revenue, margin, and profitability targets for assigned accounts.
• Monitor account performance against financial objectives and budgets.
• Support pricing strategies and contract negotiations to maximise profitability.
• Manage commercial risks and ensure sustainable business outcomes.
• Monitor competitor activities, market developments, and industry trends.
• Identify emerging customer needs and translate them into commercial opportunities.
• Provide market feedback to support product development and business strategy.
• Maintain a strong understanding of industry regulations and market dynamics.