Inbound Call Centre Agent (UK Campaign) - Experienced

A good call centre job in Prospecton gives you training, shifts you can plan around and room to move up. It's a practical job: you'll see what you got done before you go home.

This post is Prospecton-based, with most of your time spent at a telecoms support centre.

What you'll actually do

• Verify caller identity before sharing any account details, as POPIA requires.
• Answer inbound calls within target and greet callers using the approved script.
• Follow up on open tickets and phone customers back when promised.
• Attend team huddles and weekly coaching sessions on call recordings.
• Log every interaction and outcome in the CRM before taking the next call.
• Escalate complex complaints to a team leader with clear case notes.
• Meet daily targets for average handle time, quality score and first-call resolution.

You'll need

• Basic computer skills: Windows, email and working across a few screens
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Able to pass a voice and accent assessment
• Matric with a pass in English
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• No criminal record, as most clients run a background check

Nice if you have

• A Customer Service NQF Level 2 or 4 learnership certificate
• A second language, especially Afrikaans, isiZulu or Portuguese
• Previous contact centre or retail customer service experience

What's in it for you

• Company transport home after night shifts
• Medical aid option after probation
• Paid training for 2 to 4 weeks before you go live

How to apply

1. Read the "What you need" list above. If you tick most of it, go ahead and apply.
2. Have the following on hand (clear photos on your phone are fine at first): proof of residence for the background check plus certified copy of your ID.
3. Send your details with the form below. Add one or two lines about similar work you've done.
4. If you're shortlisted you'll hear from us within 10 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Prospecton; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.