Learning & Development Facilitator

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Create a conducive learning environment to encourage learning through interactive activities, thought provoking conversation and “real world” activities that encourage knowledge transfer, dot connect between the theory and the TIH work place and open conversation and feedback. Responsible for the effective preparation, facilitation and post learning impact support related to internal learning programmes and its key learning objectives.

Responsibilities

Learning and Development Program Delivery

Deliver face to face sessions, virtual sessions or short courses and create context and conversation that allows learners to engage based on the topic.

Be aware of others' reactions and understanding as to why they react as they do. Assess and adapt the learning method to suit the learners needs and ability to understand the content while still ensuring the integrity of the learning and programmes key outcomes.

Provide feedback based on participant’s activity, ability to learn and understand the theory and ability to apply the learning in a workplace environment.

Project and Program Stakeholder Engagement

Develop and maintain productive working relationships with peers and seniors.

Work with stakeholders to ensure learning is delivered in the most appropriate manner.

Understand and actively engage with the LMS to assist the learning process.

Build relevant and appropriate relationships with the learners as well as managers.

Learning and Development Program Design

Design learning sessions to meet the requirements of a specified curriculum or to fill gaps in existing programs; develop and maintain relevant content and high-quality training resources to ensure high levels of learner engagement and achievement of learning outcomes.

Understand and is able to implement a variety of facilitation techniques and methods to ensure learning is delivered in the most appropriate manner to suit the learners needs as well as ensuring the learning environment is maintained.

Able to assess the methodology / technique / facilitation used and the relevance and impact it is having within the learning environment, is able to adjust the method used to ensure the learning is being delivered in the most effective and efficient manner for the learners to understand.

Leadership Development Capability

Responsible for the end-to-end leadership development programme delivery- this includes needs analysis, designing, developing, implementing and evaluating both content and user experience. Facilitate leadership development initiatives, inclusive of behavioural and theoretical aspects of leadership.

Learning Needs Analysis

Support the identification of learning needs by analysing performance and competence data to identify gaps in relation to required levels; recommend priorities for Learning and Development interventions.

Business Requirements Identification

Use available business relevant information to drive the learning within the classroom.

Understand the current challenges facing business as well as the key objectives and strategies that TIH and the specific BU wants to achieve.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of content development, relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Improvement / Innovation

Use logic, reasoning and agility to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Document Preparation

Prepare training plans, aligned with the training curriculum and prepare relevant training material.

Also responsible for gathering and summarising data for reports. Capture registers on the relevant learning management system.

Training Room Operations

Manage the training environment to ensure that equipment is up to the right standard as well as ensure the training room is kept clean and ensures learners adhere to the training room code of conduct.

Ensuring learners have the correct systems and stationary for training purposes.

BEHAVIOURAL COMPETENCIES

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Interpersonal Savvy

Relates openly and comfortably with diverse groups of people.

Develops Talent

Develops people to meet both their career goals and the organization's goals.

Nimble Learning

Learns through experimentation when tackling new problems, using both successes and failures as learning fodder.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations.

Ensures Accountability

Holds self and others accountable to meet commitments.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Persuades

Uses compelling arguments to gain the support and commitment of others.

Education

Grade 12/ SAQA Accredited Equivalent (Essential)

Experience

2 to 4 years’ experience within an insurance environment as a facilitator (Essential); Experience in the Learning and Development industry (Advantageous); Operational experience in the Insurance industry (Advantageous).

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.