Infrastructure Supervisor - Head Office - KZN

CORE PURPOSE OF THE JOB

To supervise the day-to-day operation, maintenance, availability and performance of the Bank’s technology infrastructure environment, ensuring stable, secure and efficient technology services while providing technical leadership and operational support to infrastructure teams and service providers.

MAIN FUNCTIONS OF THE JOB

Infrastructure Operations Management

• Supervises the day-to-day operation of the Bank's technology infrastructure environment.
• Monitors system availability, performance and capacity.
• Ensures infrastructure incidents are addressed within agreed service levels.
• Coordinates infrastructure support activities across internal teams and service providers.
• Ensures operational stability across server, network and platform environments.

Server and Platform Administration Oversight

• Oversees the administration of Windows, Linux, database and application server environments.
• Coordinates activities relating to Oracle, SQL, backup, recovery and high-availability platforms.
• Ensures infrastructure configurations are documented and maintained.
• Supports system upgrades, patching and maintenance activities.
• Ensures operational standards are applied consistently across infrastructure environments.

Network and Communications Support

• Oversees network availability and performance.
• Assists with management of network infrastructure including LAN, WAN, VPN and internet connectivity.
• Coordinates troubleshooting of network-related issues.
• Supports implementation of network enhancements and upgrades.
• Monitors infrastructure performance and recommends improvements.

Infrastructure Security and Compliance

• Supports implementation of infrastructure security controls.
• Ensures security patches and updates are applied appropriately.
• Assists with vulnerability remediation activities.
• Supports compliance with Bank technology security standards.
• Maintains infrastructure documentation required for audit and compliance reviews.

Backup, Recovery and Business Continuity

• Oversees implementation of backup and recovery procedures.
• Monitors backup success rates and recovery readiness.
• Supports disaster recovery planning and testing activities.
• Maintains operational readiness of disaster recovery environments.
• Ensures infrastructure recovery procedures remain current and tested.

Vendor and Service Provider Management

• Coordinates activities with infrastructure vendors and support providers.
• Monitors vendor performance against service level agreements.
• Escalates infrastructure service issues where necessary.
• Assists with vendor evaluations and service reviews.
• Ensures third-party support activities are effectively managed.

Infrastructure Projects and Implementations

• Participates in infrastructure projects and technology upgrades.
• Coordinates implementation activities relating to infrastructure initiatives.
• Assists with infrastructure planning and resource allocation.
• Supports deployment of new technology solutions.
• Ensures infrastructure projects comply with operational standards.

Incident and Problem Management

• Supervises resolution of infrastructure incidents.
• Coordinates root cause analysis for recurring issues.
• Maintains incident and problem management records.
• Implements corrective actions to reduce repeat incidents.
• Provides escalation support for critical technology issues.

Team Leadership and Technical Support

• Provides day-to-day supervision of infrastructure administrators and technical resources.
• Assists with performance management and staff development.
• Provides technical guidance and mentoring to team members.
• Identifies skills gaps and training requirements.
• Supports succession planning within the Infrastructure function.