IT Support Technician

Ready to take the next step as an IT Support Technician? Join a respected financial services business in Johannesburg, Gauteng. You should be comfortable balancing competing priorities without losing attention to detail.

The team values honesty, hard work, and treating every customer with respect. Communication is open, and everyone pulls in the same direction. Hard work and reliability are noticed and rewarded with real advancement. Do not wait — submit your details and take the next step.

Responsibilities

Collaboration & Agile Delivery

• Maintain and enhance CI/CD pipelines to automate building, testing, security scanning, and deployment of application releases across development, staging, and production environments using tools such as Azure DevOps, Jenkins, or GitHub Actions.
• Actively participate in all agile ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives, contributing ideas and feedback to drive continuous improvement of team velocity and delivery predictability.
• Work closely with product owners, UX designers, and quality assurance engineers throughout the development lifecycle to ensure features meet acceptance criteria, user experience standards, and non-functional performance and security requirements.
• Document technical architectures, system configurations, operational runbooks, and troubleshooting guides in the team knowledge base, and mentor junior developers through pair programming sessions and lunch-and-learn knowledge-sharing presentations.

Software Development & Architecture

• Design, develop, and maintain scalable software applications using modern programming languages and frameworks, writing clean, well-documented, and testable code that adheres to established coding standards, design patterns, and SOLID principles.
• Design and implement robust database schemas, stored procedures, indexing strategies, and query optimisation techniques to ensure efficient data retrieval and referential integrity across high-volume transactional and analytical reporting workloads.
• Collaborate with business analysts and stakeholders to translate functional requirements into detailed technical specifications, system architecture designs, logical data models, and comprehensive API contracts before commencing each development sprint.
• Participate actively in code reviews by examining peers' pull requests for logic errors, security vulnerabilities, performance bottlenecks, and adherence to coding standards, providing constructive feedback and suggesting alternative approaches where appropriate.

System Maintenance & Support

• Provide second and third-level technical support for complex hardware, software, and network issues escalated from the service desk, diagnosing root causes through systematic troubleshooting and implementing permanent resolutions within agreed service levels.
• Manage and monitor network infrastructure including routers, switches, firewalls, wireless access points, and VPN gateways, ensuring secure, stable, and high-performance connectivity across all office locations and for remote workers accessing corporate resources.
• Implement and maintain comprehensive data backup and disaster recovery solutions by scheduling regular full and incremental backups, testing restore procedures quarterly, and documenting recovery runbooks with step-by-step instructions for all mission-critical systems.
• Administer and maintain server infrastructure across Windows and Linux environments including operating system installation, routine patch management, performance monitoring, and proactive capacity planning to ensure high availability of critical business systems.

Requirements

• Strong understanding of IT service management frameworks such as ITIL and experience with helpdesk and ticketing systems.
• Knowledge of cybersecurity principles and best practices, with certifications such as CompTIA Security+ or CISSP being advantageous.
• Strong communication skills to explain technical concepts to non-technical users and stakeholders clearly and patiently.
• A bachelor's degree or diploma in computer science, information technology, software engineering, or a related field.
• For cloud and DevOps roles, hands-on experience with AWS or Azure and proficiency in infrastructure as code tools such as Terraform.
• Excellent analytical and problem-solving skills to diagnose complex technical issues and identify root causes systematically.

Qualifications