Critical Facilities Technician

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Site Operations Department

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Using a Computerized Maintenance Management System (CMMS) to plan and track maintenance activities, the Site Operations department is responsible for all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure.

Position Overview

We are looking for a Critical Facilities Technician who knows what best-in-class service looks like and can make that a reality. This role is an important member of our facilities team where we manage some of the most efficient and cost-effective data center facilities in the industry.

The successful candidate for this role will work with a team of other electrical and mechanical-focused engineers performing maintenance and repair for our data center infrastructure. We take our customer requirements for uptime seriously and keep our facilities maintained to a very high standard to insure uninterrupted service for our customers.

If you enjoy working on critical data center systems (UPSs, PDUs, Diesel Generators, ATS equipment, and Building Controls), as well as industrial electrical equipment and systems that include power distribution components/wiring, electronic components, and lighting systems. If you know the importance of getting it right the first time and not disrupting mission-critical data centers. If you enjoy delighting customers with superior service and you have the desire and ability to do so, then please read on!

KEY PERFORMANCE AREAS (KPAs)

• Custodian of engineering assets on site.
• Ensure that all assets receive the necessary life cycle and enhancement services.
• Ensure that assets are controlled and operated according to the necessary operational specifications.
• Ensure that all engineering services are always efficiently, effectively maintained, and controlled according to the Client’s specifications as stated in the applicable agreements.
• Implement maintenance and operational standards to comply with the service standards specified and ensure optimal operation of data centre infrastructure services.
• Manage and implement innovation and other initiatives to improve availability, reliability, and asset life cycle.
• Ensures the high reliability and availability of the data centre and related equipment. Conducts highly skilled preventative and corrective maintenance on-site for critical facility systems.
• Performs advanced maintenance repairs, corrective maintenance, and complex installations.
• Resolves incidents and develops new and updated procedures for operation purposes
• Monitors the Building Monitoring System (BMS) and addresses alarms for complex assignments requiring independent action and a high degree of initiative. Provides recommendations for new procedures to the management team.
• Implements energy efficiency measures and identifies areas of improvement.

Duties

VENDOR MANAGEMENT

• Managing vendors for maintenance activities.
• Directs vendors in highly skilled tasks to ensure compliance with standards and requirements.
• Creates scripts for maintenance and submits them.
• Tracks and manages the work approval process for critical service providers, including briefing at the start of work, day-to-day control of work, and final review.

SITE ADMINISTRATION & INCIDENT SUPPORT

• Completes complex site logs and gathers data for issuing permits.
• Developing operation procedures, such as MOPs, EOPs, SOPs and scripts.
• Identifies and escalates process discrepancies to the chief engineer.
• Identifies Single Points of Failure (SPOFs) and recommends new procedures.
• Respond to all on-site incidents, including major failures, significant problems, and delays.
• Assists with Root Cause Analysis (RCA).

WORK ORDERS & ADDITIONAL PROJECTS

• Completing work requests and orders and powering PDUs within the Service Level Agreement (SLA) and designated maintenance window.
• Coordinates advanced troubleshooting and maintenance of office equipment as needed, supporting auxiliary equipment and machines to minimise downtime.
• Executes moderate modifications to mechanical, electrical, and specialised systems as instructed.
• Conducts assessments of capacity management.
• Troubleshooting and maintenance of equipment as needed, supporting auxiliary equipment and machines to minimise downtime.

COLLABORATION

• Collaborates with other team members to resolve difficult facility incidents and identify underlying issues.
• Acts as a support team member when identifying component-level faults and recommending new procedures.
• It may serve as an escalation point for processes related to maintaining inventory.
• Advises other team members on repairs and preventative maintenance.
• Acts as a support in implementing highly skilled, complex projects.

Requirements

• ND Mechanical/Electrical Engineering or N6 in Electrical/Mechanical Engineering with Trade Test
• Matric (Senior Certificate)
• 3-5yrs relevant experience in the Data Centre (Maintenance) field
• Practical knowledge of working on Air Circuit Breakers, UPS, Chillers, CRAH, CRAC, FCU, Generators and PLCs
• MS Word, MS Excel & MS Outlook (Intermediate skill level)
• Knowledge of the OHS Act. Assisting the GMR 2.1 in supervising all machinery (mechanical and electrical) on the site, according to the Occupational Health and Safety Act requirements

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.